Front Office Team Lead
hace 4 días
Estimated Salary: €40,000 - €60,000 per year
About UsAt SO/ Sotogrande Spa & Golf Resort, we are committed to providing exceptional service and creating unforgettable experiences for our guests.
Job DescriptionThe Front Office Team Lead is responsible for leading and supervising the front office team to achieve the highest standards of service excellence.
- To supervise front office operations, including reception and guest relations, ensuring that hotel standards and procedures are fully known and followed.
- To ensure appropriate stock levels for smooth front office operations and prepare requisitions accordingly.
- To daily implement and control checklists.
- To ensure a proper handover between shifts.
- To up-sell rooms, food and beverage outlets, and other facilities whenever opportunities arise.
- To be updated with competitors' offerings and rates.
- To liaise closely with sales and reservations on rate management.
- To ensure all guests receive a warm welcome and enjoy their stay, being offered the finest personal service.
- To maintain an atmosphere of high morale and a happy working relationship among the team.
- To take responsibility for anticipating and meeting customer needs.
We are looking for a highly skilled and experienced individual with:
- Diploma or degree in vocational hospitality or room division.
- 2-5 years of experience, depending on education and career background.
- Competent user of desktop applications and hotel applications.
- Languages: Fluent in English and Spanish.
We offer an attractive incentive plan, significant discounts on hotel services, and discounts in Accor Group hotels and associated companies.
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