Strategic Director of Student Experience

hace 4 días

Madrid, Madrid, España Hult A tiempo completo
Director of Student Experience - South Europe Region

We are seeking a highly motivated and experienced Director of Student Experience to join our team in Madrid, Spain.

About the Role

This senior role combines leadership with hands-on management to create a seamless experience for candidates from application to enrollment. Leveraging tools like WhatsApp, LinkedIn, and Generative AI, you will ensure candidates experience a top-tier admissions journey.

Key Responsibilities
  • Application Management (October to May):
    • Direct the admissions experience to ensure speedy reviews and timely decisions for candidates.
    • Guide candidates through the admissions journey, ensuring they submit required documents, meet deadlines, and maintain a professional LinkedIn profile.
    • Review applications for completeness and eligibility, recommending improvements to enhance submission quality before Admissions review.
    • Collaborate with Product Heads, Regional Heads, and VPs to expand the pool of qualified Hult alumni for interviews, ensuring sufficient interviewers are available to meet demand surges after each deadline.
    • Match candidates with suitable alumni interviewers based on compatibility for enriching experiences.
    • Manage interview logistics, ensuring interviewers have relevant candidate information and coordinated schedules.
    • Support the VP of Enrollment Operations to ensure prompt invoicing from alumni for efficient payment times.
    • Lead and collaborate on the organization of conversion events, such as campus and online Open Houses and "Ask Anything" sessions.
    • Assist candidates and their families in navigating financial aid processes, ensuring accurate completion of forms and timely responses.
    • Foster strong relationships with applicants, encouraging referrals and maintaining regular communication to enhance the admissions experience.
  • Retention Management (April to September):
    • Monitor and enhance student engagement leading up to program start dates, implementing strategies to prevent dropouts.
    • Coordinate with the Enrollment Advisors to ensure timely collections to support organizational KPIs for on-time tuition payments.
    • Coordinate with the visa team to assist candidates in collecting and verifying necessary documents for a smooth transition to campus.
    • Work with campus teams and the VP of Enrollment Operations to establish arrival dates, clearly communicating expectations to students and families for successful onboarding.
    • Conduct pre-departure sessions on financing, visas, accommodation, and other essential information for candidates and their families.
    • Organize social events for confirmed students to facilitate connections before their arrival at Hult.
    • Serve as the regional details expert, providing comprehensive guidance to colleagues, students, and families regarding all program aspects.
    • Foster a collaborative culture within the team, ensuring the Application Manager has the resources and support to excel.
    Requirements

We are looking for a highly motivated and experienced professional with a proven track record in a leadership or management role, preferably in admissions or student services.

The ideal candidate will have strong interpersonal and communication skills, with a knack for building rapport and trust with students, families, and colleagues.

Fluency in English is required, with additional languages a plus.

A Bachelor's or Master's degree in business development, education, or a related field is a plus.

About Us

Hult is a young brand in the higher education world, with over 20 years of experience in providing international business education.

We believe that education is about transformation, and our students want skills that will transform their lives.

Our purpose is to create a better future for all by inspiring and challenging our community to make an impact that matters.

We learn through challenge, and our students continually practice what they'll be doing in the workplace so they build a skillset that enables them to take on any challenge they may face after graduation.

We are truly global, with a community of 150 nationalities across a global campus network.

We grow ourselves and others, aiming to help students be the best version of themselves and become resilient, self-aware individuals who lead with integrity, equity, and authenticity.

We support our graduates for the entirety of their careers, offering lifelong learning options to stay up-to-date and relevant.

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