Anti-Fraud Specialist
hace 3 semanas
About the Role
Awin seeks a skilled Fraud Handling Specialist to join our team. The successful candidate will be responsible for identifying, investigating, and mitigating fraudulent activities within our affiliate network.
Key Responsibilities
- Fraud Detection and Investigation: Investigate publishers on the Awin and ShareASale networks, ensuring compliance with network Terms and Conditions, Code of Conduct, and Client Program Terms. Monitor and analyze performance and transactional data to detect suspicious activities and potential fraud.
- Risk Management: Assess the risk associated with publishers' activities and make decisions according to sanction options for publishers found fraudulent/non-compliant.
- Payment Monitoring: Review publisher payments on Awin and ShareASale platforms, focusing on identifying and analyzing irregularities.
- Continuous Improvement: Collaborate with team members and stakeholders to enhance processes, tools, and quality of operations continuously.
- Training and Advisory: Provide advice and training to internal and external partners on fraud prevention, detection, and resolution strategies.
Requirements
- Customer Service and Fraud Investigations: Minimum 2 years' experience in customer service and/or fraud investigations.
- Online Environment Expertise: Relevant experience in an online setting, indicating familiarity with digital platforms, social media platforms, and e-commerce environments.
- Client Service Excellence: Outstanding client service skills, with a track record of proactivity and a proven ability to enhance client performance.
- Technical Proficiency: Demonstrated skill in using the MS Office suite, especially MS Excel and Power BI.
About Awin
Awin is a dynamic, social, and inclusive company that values diversity and inclusion. We champion uniqueness and authenticity and welcome all backgrounds, identities, and experiences.
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