Fraud Specialist
hace 1 mes
About Spotahome
Spotahome is a leading online marketplace that offers verified rental accommodation across Europe. Our mission is to revolutionize the traditional real estate space by providing a seamless and secure experience for our customers.
Our Team
We are a dynamic and innovative team that is passionate about creating a supportive and collaborative environment. Our team members are driven, entrepreneurial, and risk-taking individuals who are committed to making a big impact.
Job Description
The Trust and Safety team is responsible for identifying and mitigating online fraud and risk. As a Fraud Specialist, you will be working closely with our Legal team to investigate and resolve payment disputes, handle Trust and Safety cases related to our Guarantee, and support landlords and tenants on payment processes.
Key Responsibilities
- Investigate and resolve payment disputes
- Implement KYC processes and prevent online fraud
- Handle Trust and Safety cases related to our Guarantee
- Support landlords and tenants on payment processes
Requirements
- 2 years of applicable experience in e-commerce, fraud, or risk investigations
- Understanding of online payments and risk management in e-commerce
- Strong analytical and problem-solving skills
- Excellent communication and customer service skills
What We Offer
- A competitive salary and flexible retribution system
- Stock options and a wellness and benefits plan
- A challenging and creative job in a fast-moving and owner-managed company
- An open corporate culture with plenty of room for new ideas and impulses
Join Our Team
We are passionate about creating an inclusive culture that encourages, supports, and celebrates the diverse voices of our employees. If you are a motivated and talented individual who is passionate about making a difference, we encourage you to apply for this exciting opportunity.
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