IT Technical Lead
hace 6 horas
About Evergreen Systems
We are a ServiceNow partner that strives to make smarter ways of working a reality for our customers. We generate transformation, digitization, and automation at the speed of NOW.
Our Mission
As a skilled IT Support Analyst, you will diagnose and resolve complex technical issues, optimize support processes, and mentor junior team members. You will also provide guidance and support to more junior team members, sometimes leading projects as a team lead.
What's in it for you?
You'll have the opportunity to learn and grow with ServiceNow experts, accessing certifications and accreditations. You'll work on top-of-the-line companies and partners while enjoying a fun and engaging culture. You'll be empowered to work remotely and manage your own time.
The Ideal Candidate
We're looking for a highly skilled IT Support Analyst who can maintain the stability and functionality of our technology environment. The ideal candidate will deliver exceptional user experiences and collaborate with cross-functional teams to drive continuous improvement. They will contribute to the overall success of our IT operations.
Requirements
- Bachelor's degree in information technology or Computer Science (or equivalent experience)
- ITIL Foundation V3 or V4
- Proficiency in operating systems, hardware, software applications, cloud computing, Office 365, Intune, Okta, and network protocols
- Experience in leading projects following PMP and SCRUM
- Knowledge of IT service management frameworks such as ITIL and ITOM
- Excellent communication skills in English
Benefits
We offer competitive compensation and benefits, including remote work opportunities. Our job opportunities allow for a great work-life balance so you can manage your own time.
Salary Range: $80,000 - $120,000 per year
We offer a pay-for-performance model that rewards your hard work and dedication. Our salary range is competitive and reflects your value to our organization.
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