Senior Technical Content Strategist
hace 6 días
We are seeking a seasoned Technical Writer to lead our documentation projects and contribute to the ongoing development of our content strategy at Board. As part of the Platform Product team, you will play a pivotal role in creating clear, concise, and valuable documentation that enhances user experience.
Key Responsibilities:
- Develop Content Strategy: Develop innovative and efficient ways to deliver technical content that meets the needs of a diverse user base. Address challenges by providing creative solutions that align with business goals and user needs.
- Produce Clear Content: Create a variety of technical documentation, including bug fixes, release notes, feature guides, announcements, FAQs, and blog posts. You will excel at simplifying complex information, ensuring clarity and accuracy throughout the content lifecycle.
- Lead Projects: Take full ownership of content projects from inception to completion, managing multiple initiatives simultaneously. You will drive forward documentation efforts independently, ensuring that deadlines are met and quality is maintained.
- Become a Subject Matter Expert: Gain in-depth knowledge of our products and services, ensuring that you can audit, update, and create documentation that is accurate and aligned with current product features.
- Innovate and Improve: Identify inefficiencies in current workflows and implement new processes and Standard Operating Procedures (SOPs). Continuously seek feedback and iterate on improvements.
We are looking for a highly organized and creative technical writer who is passionate about the English language and has a keen eye for detail. You should have a comprehensive understanding of the writing process, from discovery and research to drafting, editing, auditing, and publishing.
Requirements:
- A minimum of 5 years of experience in technical writing or content management, ideally within the IT or SaaS industry.
- Strong leadership and problem-solving abilities, with proven experience managing projects from start to finish.
- Technical proficiency, with knowledge of software development and familiarity with platforms such as Azure.
- Exceptional written communication skills in English, U.S. spelling preferred (Italian and other languages are an advantage).
- Ability to advocate for and negotiate improvements in both the product and documentation to further the knowledge management mission.
We power financial and operational planning solutions for the world's best brands. Thousands of enterprises use our technology to optimize resources, drive growth, and ensure profitability. With advanced analytics and forecasting, plus AI-driven insights, customers transform complex, real-time data into actionable intelligence.
We value our people, and we believe that our unique perspectives and energies are key to our success. We collaborate openly across teams and borders, embracing a growth mindset to achieve results. We celebrate shared success when goals and milestones are achieved.
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