Campervan Operations Specialist

hace 4 semanas

Sevilla, Sevilla, España Indie campers A tiempo completo
{"title": "Campervan Operations Specialist", "content": "About Indie Campers

We're a leading campervan marketplace, dedicated to making road trips accessible to everyone. Our digital approach and customer-centric orientation have enabled us to develop a strong booking experience and high-quality road trips at affordable prices.

We have a global fleet of over 3,000 vehicles, and our platform hosts the campervans and motorhomes of individual and professional owners. Our vision is to become the world's No.1 road trip provider by expanding vertically and geographically.

The Role

We're seeking a travel enthusiast with a passion for guest service to join our team in Seville - Dos Hermanas. As a Campervan Operations Specialist, you'll be the face of our company, reporting directly to the Branch Operations Supervisor. Your goal will be to ensure an outstanding level of customer service, maintain our fleet of campervans in top condition, and take ownership of all issues that need to be managed to guarantee the smooth operation of the depot.

Key Responsibilities
  • Lead depot operations in the absence of the Branch Operations Supervisor;
  • Handle incoming reservations, welcome guests, and take care of check-ins and check-outs;
  • Prepare and clean our campervans;
  • Maintain our campervans in top condition and monitor maintenance and repairing needs;
  • Register guests, monitor stock, and process payments;
  • Handle complaints and troubleshoot emergencies.
Requirements
  • You're a travel enthusiast with an aptitude for direct contact with customers, with experience in Tourism, Hospitality, Retail, or Rent-a-car being desirable;
  • You're fluent in English and Spanish (mandatory);
  • You're eligible to work in Spain, have a valid driver's license, and feel confident enough to drive a campervan (mandatory);
  • You're available to work on weekends and public holidays;
  • You're a responsible person who takes their work seriously and can be relied upon;
  • You're well-organized and good at solving problems.
The Indie Commitment
  • Be part of a young, fast-growing, and innovative company where you make a difference;
  • Career development opportunities in Field Operations around the US and Europe, or transitioning to an HQ role in Lisbon or Los Angeles;
  • Continuous training and coaching to develop the skills that matter to you;
  • Schedules fixed in advance, with weekends and holidays being rotated between team members;
  • Compensation package that includes Performance, Referral, and Summer Bonuses;
  • Free Road Trips, so you can experience 1st hand trips around the US and Europe.
", "lang_code": "en-US"}

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