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E-commerce Manager

hace 2 meses

Barcelona, Barcelona, España Olala Homes A tiempo completo
About Olala Homes

Olala Homes is a rapidly growing technology-enabled real estate management and hospitality company with headquarters in Barcelona. As part of a hospitality group that manages over 1200 accommodation units, including short-term rentals, hotels, and unique stays, as well as 10 F&B assets across multiple countries in Europe, Asia, and the Middle East, our mission is to provide guests with unique hospitality experiences while promoting an efficient and sustainable way of traveling with style.

Job Summary

We are seeking a dynamic, creative, and multilingual E-commerce Manager to join our team. The E-commerce Manager will be responsible for managing and maintaining the online distribution channels of Olala Homes establishments, ensuring proper visibility, updates, and performance of the platforms.

Key Responsibilities
  • Distribution Channels and Extranets Management:
    • Continuously maintain and update the extranets of various distribution channels (OTAs, GDS, metasearch engines, etc.).
    • Properly map the distribution channels in the systems to ensure correct communication and synchronization of rates, inventories, and restrictions.
    • Ensure accurate loading and updating of inventories, rates, and promotions on all distribution channels.
    • Monitor and resolve any technical or connectivity issues with the distribution channels, ensuring the system functions correctly and no sales are lost.
  • Content Control:
    • Manage the uploading and updating of content (descriptions, images, services, etc.) across the various distribution channels to ensure consistency and accuracy of the establishment's information.
    • Oversee the proper representation of the brand and ensure all information is clear and appealing to potential customers across all online channels.
  • Inventory and Pricing Optimization:
    • Collaborate with the Revenue Management team to implement and maintain dynamic pricing strategies and control the distribution of inventories across online channels.
    • Ensure that rates, restrictions, and promotions are consistent and reflect the strategic decisions of the Revenue Management team across all channels.
    • Analyze the performance of the various distribution channels and make real-time adjustments to maximize revenue and optimize occupancy.
  • Incident Management:
    • Coordinate the resolution of issues related to distribution channels, such as errors in rate updates, connectivity problems, or inventory discrepancies.
    • Act as the primary point of contact with the technical support teams of OTAs and other technology partners to resolve incidents promptly.
  • Analysis and Reporting:
    • Generate performance reports of the distribution channels, identifying areas for improvement and recommending adjustments to optimize online sales.
    • Monitor key KPIs (such as occupancy, conversion, RevPAR, etc.) and adjust the distribution strategy based on the results obtained.
  • Relationship with Distribution Channels:
    • Maintain close relationships with account managers of OTAs and other channels to ensure effective collaboration and optimization of sales opportunities.
    • Negotiate terms and new promotional opportunities with distribution partners.
Requirements
  • Education: Degree in Tourism, Business Administration, Digital Marketing, or related fields.
  • Experience: Minimum of 2-3 years of experience managing distribution channels in the hospitality industry.
  • Knowledge: Handling OTA extranets, hotel management systems (PMS, Channel Manager), channel mapping, rate and inventory management.
  • Analytical ability to interpret data and adjust distribution strategies.
  • Excellent organizational skills and attention to detail.
  • Technical problem-solving and coordination with external teams.
  • Good communication and negotiation skills.
Desired Competencies:
  • Advanced knowledge of Revenue Management and revenue optimization techniques.
  • Experience managing multiple properties or large hotel chains.
  • Ability to work under pressure and manage multiple tasks simultaneously.