Customer Payment Investigations Specialist

hace 1 mes


Madrid, Madrid, España AMEX A tiempo completo
Job Summary

We are seeking a highly skilled Customer Payment Investigations Specialist to join our AML and KYC Operations department. As a key member of the team, you will play a critical role in supporting the investigation and outcomes of our Regulatory Assurance Compliance Program.

About the Role

This position will sit within the Customer Payments Investigation Team, responsible for screening, identifying, and verifying customers, as well as reporting unusual behavior. You will be performing analysis and remediation activities to complete customer files, conducting local investigations to detect suspicious activity, and raising Internal Suspicious Activity Reports (ISAR) with evidence and documentation.

Responsibilities
  • Analyze and remediate customer files to ensure compliance with applicable legislation and regulations
  • Conduct local investigations to detect unusual and suspicious customer behavior
  • Raise ISAR reports with evidence and documentation
  • Communicate with customers to understand their behavior and request documentation support
Requirements
  • German language proficiency is essential
  • Ability to distinguish main and side issues and substantiate factual conclusions
  • Strong teamwork, relationship, influencing, and customer communication skills
Benefits

As a valued member of our team, you will enjoy a range of benefits, including:

  • Competitive base salary: $60,000 - $80,000 per annum
  • Bonus incentives
  • Support for financial-well-being and retirement
  • Comprehensive medical, dental, vision, life insurance, and disability benefits
  • Flexible working model with hybrid, onsite, or virtual arrangements
  • Generous paid parental leave policies
  • Free access to on-site wellness centers
  • Free counseling support through our Healthy Minds program
About Us

American Express is committed to providing a supportive and inclusive work environment that allows our colleagues to thrive. We offer a range of career development opportunities, flexible working arrangements, and comprehensive benefits packages to support your holistic well-being.



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