Market Integrity Specialist

hace 2 semanas


Barcelona, Barcelona, España Wallapop A tiempo completo

Company Overview

Wallapop is a Barcelona-based scale-up that empowers people to adopt a more conscious and human approach to consumption. The company operates in Spain, Italy, and Portugal, offering a vast catalog of products and services. With a focus on technical innovation and continuous improvement, Wallapop brings together the scale and trust of classifieds with the convenience and reach of a marketplace.

The Challenge

As an Enforcement Specialist at Wallapop, your mission is to enhance the safety and reliability of the platform as a trusted marketplace. As a key member of the Trust and Safety team, you will play a vital role in upholding the platform's integrity by safeguarding transactions and ensuring the quality of users and the entire catalog.

Key Responsibilities:

  1. Quality Standard Enforcement: Ensure sellers and their products meet established quality standards to enhance customer satisfaction and trust.
  2. Catalog Moderation: Oversee the international product catalog to ensure consistency, accuracy, and compliance with safety policies.
  3. Features and Tools Enhancement: Identify opportunities for enhancing operational tools and safety features to improve internal processes supporting customer experience.
  4. Data Analysis: Analyze trends and patterns to inform decision-making and identify areas for strategic improvement.
  5. Quality Reports: Prepare quality reports and improvement plans to ensure timely enforcement of users, items, and transactions.
  6. Cross-Functional Collaboration: Work with internal teams to define and refine policies supporting quality standards and operational efficiency.
  7. Transaction Monitoring and Customer Support: Proactively monitor transactions to prevent losses and fraud, facilitating timely customer compensation and appeal processes.

Requirements:

  • Data-driven decision-making skills, using data to solve problems.
  • Strong practical experience with Excel and SQL.
  • Bachelor's degree in Engineering or a similar technology-related discipline.
  • Fluent in both English and Spanish.
  • Prior experience in fraud monitoring and quality standard enforcement.

Estimated Salary: €60,000 - €80,000 per year, depending on location and experience.



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