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Customer Lifecycle Manager
hace 2 meses
About the Role
Hewlett Packard Enterprise is seeking a highly skilled Customer Lifecycle Manager to join our Consumer Services and Solutions organization. As a key member of our team, you will play a crucial role in driving customer retention and revenue growth.
Key Responsibilities
- Develop and execute programs to retain and grow customers across the customer lifecycle.
- Launch experiments designed to increase subscriber engagement, retention, and revenue.
- Implement winning concepts at scale.
- Design, launch, and improve subscriber communications experiences for new and existing services.
- Develop customer journeys to guide experience design.
- Work with Product Management and Engineering teams to enhance product and improve KPIs.
- Lead customer communications initiatives to improve engagement and retention, maintaining consistent messaging throughout customer interactions.
- Measure initiative performance and communicate results.
- Champion customer perspective using a thorough understanding of customer data, survey feedback, and NPS feedback.
Requirements
- Bachelor's degree with emphasis on communications, marketing, or business.
- MBA or applicable Master's degree a plus.
About Hewlett Packard Enterprise
Hewlett Packard Enterprise is a leading provider of technology solutions that drive business success. Our Consumer Services and Solutions organization is dedicated to delivering innovative solutions that meet the evolving needs of our customers.
