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Senior Billing Operations Manager
hace 2 meses
Job Summary:
We are seeking a highly skilled Senior Billing Operations Manager to oversee the billing processes, ensuring accuracy, efficiency, and compliance with company policies and procedures. The ideal candidate will have a strong background in finance, accounting, and leadership, with excellent analytical and problem-solving skills.
Key Responsibilities:
- Oversee end-to-end billing processes, including invoice generation, distribution, and payment processing, to ensure timely and accurate billing cycles.
- Monitor billing system operations, identify areas for improvement, and implement enhancements to streamline workflows and increase efficiency.
- Analyze billing data, trends, and key performance indicators (KPIs) to assess billing accuracy, identify discrepancies, and report on billing performance to management.
- Prepare and distribute billing reports, dashboards, and metrics to track billing activities, aging receivables, and revenue recognition.
- Serve as a primary point of contact for billing inquiries, disputes, and escalations from internal stakeholders and external customers.
- Investigate billing discrepancies, resolve complex billing issues, and communicate resolutions to customers and relevant stakeholders.
- Identify opportunities to automate manual billing processes, implement system enhancements, and optimize billing workflows to improve accuracy and efficiency.
- Collaborate with IT and finance teams to implement billing system upgrades, integrations, and enhancements as needed.
- Ensure compliance with billing regulations, accounting standards, and industry best practices in billing operations and revenue recognition.
- Stay informed about regulatory changes and updates impacting billing processes and implement necessary adjustments to maintain compliance.
- Provide guidance, training, and mentorship to junior billing staff to develop their billing expertise, enhance productivity, and ensure adherence to billing policies and procedures.
- Foster a culture of continuous learning, collaboration, and knowledge sharing within the billing team.
Requirements:
- Bachelor's degree in finance, accounting, or related field.
- 5+ years' experience in a leadership role within a finance team.
- Strong proficiency in accounting software and advanced knowledge of Microsoft Excel.
- Exceptional analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Ability to work effectively in a fast-paced and dynamic environment.
What We Offer:
- Competitive compensation packages.
- Professional development opportunities.
- A collaborative work environment that values diversity and inclusion.
