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Senior Delivery Operations Manager

hace 1 mes

Madrid, Madrid, España Amazon A tiempo completo
Job Summary

We are seeking a highly skilled Senior Delivery Operations Manager to join our team at Amazon. As a key member of our operations team, you will be responsible for managing the end-to-end installation and maintenance process for Pickup And Return Points.

Key Responsibilities:

  • Manage the installation and maintenance process for Pickup And Return Points
  • Execute service roll-out on-time
  • Drive continuous improvement projects in installation and maintenance processes, as well as cost reduction
  • Monitor performance of service providers and escalate issues as needed
  • Identify opportunities to improve customer experience and performance, including raising the bar for Operations KPIs

Requirements:

  • Relevant experience assessing risks and taking decisions based on assessment
  • Relevant experience analyzing data
  • Tech-literate, with the ability to learn new systems quickly
  • Advanced proficiency in written and verbal English and Spanish
  • Experience in program or operations management, working with hardware and software products
  • Demonstrable experience managing cross-functional and regional programs influencing different stakeholders' groups
  • Experience measuring/optimizing performance
  • Experience managing third party resources on a national scale
  • Knowledge of SQL, advanced Microsoft Excel
  • Six Sigma or Lean certification

What We Offer:

  • A dynamic and fast-paced work environment
  • Opportunities for professional growth and development
  • A competitive salary and benefits package

Apply now to join our team and take your career to the next level