Client Success Advocate

hace 3 semanas


Barcelona, Barcelona, España Gartner A tiempo completo
About the Role:

The Client Success team at Gartner is dedicated to delivering exceptional value to our clients. As a Client Success Partner, you will play a critical role in ensuring that every Gartner client receives value far exceeding their investment.

You will be responsible for building and managing relationships with a variety of clients, from senior C-levels to more junior client professionals, across various business functions. Your goal will be to ensure they are successful in utilizing their Gartner subscription, resulting in client satisfaction, retention, and growth.

You will introduce Gartner services and capabilities to new clients, communicate value to decision-makers, and facilitate client calls to understand client priorities and recommend a program of action that drives high value and return on investment.

Collaboration with internal Gartner partners will be key to overcoming obstacles and maximizing the value Gartner delivers to clients.

You will also conduct regular reviews of client book of business, looking into performance and key client engagement metrics.

What You Will Need:

  • 2+ years of relevant professional and/or internship experience
  • Proven track record of success fueled by a passion for delighting clients
  • Strong communication, collaboration, prioritization, critical thinking, and influencing skills
  • Bachelor's or Master's degree preferred
  • Ability to use German at a business level (reading/writing/speaking)

What You Will Get:

We offer a highly competitive rewards & benefits package, a collaborative, team-oriented culture that embraces diversity, and professional development and unlimited growth opportunities.

At Gartner, we guide the leaders who shape the world. Our mission relies on expert analysis and bold ideas to deliver actionable, objective insight, helping enterprise leaders and their teams succeed with their mission-critical priorities.

We have a vast, virtually untapped market potential ahead of us, providing you with an exciting trajectory long into the future.


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