Customer Success Advocate
hace 1 mes
Customer Success Role Overview
Nutanix is seeking a skilled Customer Success Representative to deliver exceptional customer service and drive customer retention and subscription renewals for our clients. As a key member of our team, you will advise customers on maximizing the value from our wide array of solutions, while playing a crucial role in helping us achieve our revenue goals.
Key Responsibilities
- Collaborate with customers to understand their business objectives and provide tailored solutions to meet their needs.
- Work closely with our regional sales organization and Renewal Quote Representatives to maximize renewal revenue and renewal rate.
- Develop and maintain strong relationships with customers, providing ongoing support and guidance to ensure their success with our solutions.
- Identify and escalate potential up-sell/cross-sell opportunities to field account teams.
- Report customer feedback and advocate customer needs within the Nutanix ecosystem.
Requirements
- 1-3 years of experience in software sales and customer adoption, retention, and renewals.
- Bachelor's degree or equivalent.
- Fluent in German and English.
- Experience connecting customers' business objectives with necessary technologies to achieve them.
- Knowledge of technologies such as virtualization, storage, servers, Cloud, and networking is preferred.
What We Offer
Nutanix is an Equal Opportunity Employer and an Affirmative Action employer. We strive to foster an inclusive working environment that enables all our employees to be themselves and to do great work in a safe and welcoming environment, free of unlawful discrimination, intimidation, or harassment.
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