Quality Assurance Specialist with German and English Skills

hace 4 semanas


Barcelona, Barcelona, España Amazon A tiempo completo

Job Title: Quality Assurance Specialist with German and English Skills

About the Role:

We are seeking a highly analytical and dedicated Quality Assurance Specialist to join our Audits and Insights Team at Amazon. As a Quality Assurance Specialist, you will be responsible for auditing program level defects, analyzing and reporting on defect data and trends. Your expertise in German and English will be essential in communicating with external customers and financial institutions during the audit process.

Key Responsibilities:

  • Research and evaluate the facts surrounding transactions, identifying process deviations with respect to program level defects by conducting audits.
  • Communicate with external customers and financial institutions via phone and/or email during the audit process.
  • Identify new MO/Fraud patterns and provide analysis on process adherence and risk involved in the processes.
  • Provide training needs analysis to management and training teams to address knowledge gaps.
  • Engage with global stakeholders and peers, driving calibration efforts across sites.
  • Provide inputs to GPO and GFPOCs for SOP/Process/Tool improvements or changes.
  • Drive projects on automation to reduce QA manual efforts and improve QA yields.
  • Develop strategic policies to further simplify processes.
  • Produce daily, weekly, and monthly analyses and reports on defect trends and root causes.

About the Team:

The Audit and Insight team audits the Seller registration, verification, and compliance checks for different marketplaces, generating insights and recommendations for process improvements to enhance seller experience and operational excellence.

What We Offer:

  • A place where your voice is heard.
  • Opportunities to train and mentor other specialists.
  • Collaboration with global colleagues from different countries and cultures.
  • Involvement in analyzing metrics, interpreting trends, and proposing corrective actions.
  • An engaged team eager to share their expertise and best practices.
  • A wide range of benefits.
  • Opportunities for growth and learning.

Minimum Requirements:

  • Experience with Excel.
  • Fluency in English (speaking, writing, and reading).


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