Senior Customer Education Specialist Electrophysiology

hace 1 mes

Barcelona, Barcelona, España Boston Scientific A tiempo completo

Job Summary

Boston Scientific is seeking a highly skilled Senior Customer Education Specialist Electrophysiology to join our team. As a key member of our organization, you will be responsible for planning, designing, developing, and coordinating 3D Mapping and FARAVIEW technology in-house training programs for field support personnel and customers.

Key Responsibilities

  • Manage internal and customer education programs through implementation of strategy, delivery of objectives, and execution of logistics while effectively working with stakeholders.
  • Define optimal delivery methods for each learner and curriculum, developing blended approach programs that meet learning objectives.
  • Collaborate on the development of our current digital platforms and Learning Management System, defining needs and utilizing the platforms in different curriculums.
  • Design, develop, and track e-learning programs to complement blended curriculums, assuring application of best practices.
  • Develop and maintain strong relationships with key customers, internal and external, serving as a liaison between key educational opinion leaders and Boston Scientific programs.
  • Evaluate program impact, reassess objectives and outcomes, and plan for continuous improvement.
  • Ensure awareness and compliance with applicable standard operating procedures to meet, comply, and champion all quality and regulatory commitments of Boston Scientific.

Requirements

  • Minimum 7 years' experience in Medical Education / Customer programs / Field support.
  • EP, 3D mapping, PFA, and Single Shot field support experience and expertise is required for this role (minimum 3 years).
  • Training and Medical Education background will be highly valued for the role (2 years).
  • Experience in developing e-learning programs and digital content will be highly valued.
  • University degree or equivalent required with solid expertise in Rhythm Management and EP.
  • Fluent in English; additional European language is a plus.
  • Travel approx 30%.

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