Reservations Operations Manager
hace 3 días
Company Overview
Mercure Perth is a leading hotel in the heart of Perth city, offering 239 elegantly designed rooms and comprehensive services for both leisure and business travellers. Our hotel features a signature restaurant, a café, bar, heated rooftop swimming pool, and gym.
Job Description
We are seeking an experienced Reservations Operations Manager to oversee the daily operations of the reservations team and ensure exceptional service delivery and optimise occupancy rates. Key responsibilities include:
- Overseeing reservations operations, including booking processes, group reservations, and room allocation
- Ensuring guest inquiries and bookings are handled efficiently and courteously
- Analysing occupancy trends and collaborating with revenue management to maximise room revenue
- Training, mentoring, and managing the reservations team to achieve performance goals
- Liaising with front office and sales departments to ensure a seamless guest experience
- Assisting with VIP and special request arrangements
- Maintaining accurate records of guest preferences and booking details
Salary Range
The estimated annual salary for this position is $80,000 - $110,000, depending on experience and qualifications.
Benefits
As a member of our team, you will enjoy a range of benefits, including:
- Employee benefit card offering discounted rates at Accor worldwide
- Learning programs through our Academies
- Opportunity to develop your talent and grow within your property and across the world
- Ability to make a difference through our Corporate Social Responsibility activities
Required Skills and Qualifications
The ideal candidate will have prior experience in a similar role within the hospitality industry, along with:
- Strong leadership and organisational skills with a focus on guest satisfaction
- Excellent verbal and written communication abilities
- Proficiency in hotel property management systems (PMS) and familiarity with reservations software
- Strong analytical skills and attention to detail
- A customer-focused mindset with a passion for providing memorable guest experiences
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