Site Support Functional Analyst
hace 1 mes
Ball Corporation is seeking a highly skilled Site Support Functional Analyst to join our team. As a key member of our IT department, you will be responsible for providing technical support, troubleshooting issues, and overseeing the implementation, performance tuning, and recovery procedures for mission-critical enterprise systems and supporting infrastructure.
Key Responsibilities:- Administer and support complex environments, including core infrastructure tools and technologies, and perform hands-on administration tasks, including installation, configuration, backup, and recovery.
- Review monitoring, capacity, and configuration management of complex technologies to ensure acceptable performance and adherence to service level agreements.
- Ensure the delivery of high-quality technical solutions that meet business needs and configure, develop, test, monitor, and support changes and enhancements to the IT environment.
- Take a broad perspective to identify innovative business solutions that challenge the business on their assumptions of how they will successfully execute their plans.
- Administer systems and/or networking in a large corporate environment with multiple global locations and a user base of 15k+.
- Perform duties within ITIL best practices guidelines for Incident, Change, Request, and Problem management and utilize other industry ITSM best practices where relevant to Ball's future.
- Adhere to security best practices, governance, and compliance laws, such as HIPAA, SOX, GDPR, LGPD, etc.
- Define detailed specifications in compliance with operations architecture to solve complex business problems.
- Work closely with third-party vendors, including software providers, implementation partners, and consultants.
- Tune infrastructure parameters for efficient resource utilization and suggest improvements for optimization.
- Provide Tier 2 infrastructure support, follow support escalation processes, and maintain documentation.
- Broad training in a related field, usually acquired through college, with a Bachelor's degree in a relevant field preferred.
- Job-related experience for 2-5 years minimum.
- Experience in communicating and collaborating with external and internal customers to analyze information needs and functional requirements and deliver the following artifacts as needed (functional requirements, use cases, GUI, screen and interface designs).
- Experience in driving process and technology re-engineering using industry practices, e.g., Six Sigma, Lean, Kaizen, COBIT, ITIL, CMMi.
- Ability to communicate clearly and provide a broader IT perspective to clients and proficient in end-user support, hardware and software setup, infrastructure installation and integration.
- Understanding of ITIL best practices, security standards, and governance/compliance laws.
- Fluent in written and spoken English.
Ball Corporation is an Equal Opportunity Employer. We actively encourage applications from everybody, regardless of gender, age, ethnicity, faith, ability, or orientation.
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