Customer Service Manager with Global Strategy Expertise
hace 3 días
About the Role
">The Nordex Group seeks a seasoned Customer Service Manager to join our team, responsible for developing and implementing service strategies that drive sales growth and ensure customer satisfaction.
">Key Responsibilities
">- ">
- Work closely with cross-functional teams to develop strategic plans and manage client relationships.">
- Determine key account strategies and implement solutions to meet client needs.">
- Collaborate with senior executives to understand client financials and longer-term strategies.">
- Lead high-level operation and technical forums with client leadership to address major issues and promote win-win compromises.">
- Negotiate complex agreements and ensure timely execution of client instructions and contractual obligations.">
Your Profile
">To be successful in this role, you will have:
">- ">
- A degree in engineering or a related field.">
- 10+ years of experience in service operations.">
- Excellent communication and negotiation skills.">
- Proficiency in Microsoft Office, Excel, and PowerPoint.">
- A proactive, team-oriented approach with strong analytical and problem-solving skills.">
About Us
">Nordex is committed to creating a diverse and inclusive workplace where everyone has the opportunity to thrive. We offer competitive compensation and benefits packages, including an estimated salary range of $120,000 - $180,000 per year, depending on location and experience.
">We are an equal opportunity employer and welcome applicants from all backgrounds.
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