Multilingual Customer Service Specialist

hace 2 semanas


Madrid, Madrid, España Alphanumeric Systems Canada Ltd A tiempo completo

Alphanumeric Systems Canada Ltd, a leading provider of innovative solutions, is seeking a highly skilled and trilingual Customer Service Specialist to join our team. This remote-based role in Spain offers an exciting opportunity for individuals who are passionate about delivering exceptional customer experiences.

We're looking for a candidate with a strong background in customer service, fluency in English, German, and French, and experience in supporting pharma/biotech call centers or medical/commercial settings. If you have excellent written and verbal communication skills, a strong ability to problem-solve, and a focus on strategic thinking, we want to hear from you

The successful candidate will provide responses to FAQs and general on-label information, identify potential Adverse Events (AEs) and Product Quality Complaints (PQCs), and triage medical information inquiries to the appropriate department. As a key member of our team, you will be responsible for delivering an optimized customer service experience in a personalized manner, ensuring that all inquiries are addressed promptly and efficiently.

This permanent full-time role offers a competitive salary, private health insurance, and a monthly internet allowance. You'll also receive comprehensive training and access to dozens of E-Learning courses to help you succeed in this challenging yet rewarding role.

Key Responsibilities:

  • Provide exceptional customer service via phone, email, and chat channels
  • Respond to FAQs and general on-label information
  • Identify potential Adverse Events (AEs) and Product Quality Complaints (PQCs)
  • Triage medical information inquiries to the appropriate department

Requirements:

  • Fluency in English, German, and French
  • Experience in customer service or related fields
  • Bachelor's degree in Business, Supply Chain, or related field (preferred)
  • 2-5 years of experience in customer service or a related field

Preferred Qualifications:

  • Experience in pharma/biotech call centers or medical/commercial settings
  • Strong proficiency with Amazon Web Services (AWS) Connect & Salesforce Health/Service Cloud
  • Knowledge of operating systems and Microsoft Office tools

Salary: €35,000 - €50,000 per annum, depending on experience



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