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Technical Advisor
hace 2 meses
Location: Málaga, Spain
Work Arrangement: On-site
Company: Cross Border Talents
Job Overview:We are seeking a Danish-speaking Technical Advisor with a good command of English (B2 level) to provide top-notch technical support to our customers in Málaga, Spain. As a Technical Advisor, you will handle technical inquiries from customers regarding a range of audio-visual products, ensuring they receive clear, practical assistance.
Key Responsibilities:- Customer Interaction: Handle inbound technical inquiries from customers through various communication channels, providing clear and practical information within set guidelines.
- Problem Solving: Efficiently address and resolve complex technical issues by carefully listening to customers and asking concise, relevant questions to identify the root cause.
- Technical Support: Deliver high-quality customer service using your technical expertise, along with knowledge gained from internal training and support systems.
- Documentation: Gather and document all relevant information from each customer interaction into the system to ensure a high level of service and accurate record-keeping.
- Continuous Learning: Stay updated on the latest developments in technical areas, including network architecture and consumer electronics, to enhance your ability to assist customers effectively.
- Language Skills: Fluency in Danish and proficiency in English (both written and spoken) to follow training and handle customer interactions.
- Technical Background: Preferably completed ICT training, with a strong technical affinity. Experience in the technical field is a plus.
- Product Knowledge: Understanding of network architecture and consumer electronics products, such as wireless audio and smart displays.
- Software Proficiency: Good knowledge of the MS Office environment is essential.
- Communication Skills: Excellent telephone etiquette and the ability to communicate technical concepts clearly and effectively.
- Experience: Prior experience in a Business-to-Consumer (B2C) or Business-to-Business (B2B) environment is advantageous.
- Competitive Salary: Attractive salary package tailored to your experience.
- Incentives: Comprehensive benefits and a relocation package for candidates moving to Málaga.
- Professional Growth: Opportunities to advance your career in a leading audio-visual company.
