Aero Product Services Engineering Director

hace 3 semanas

Madrid, Madrid, España Ge Vernova A tiempo completo

Job Description Summary

The Product Services Engineering Leader will lead a global organization comprised of teams of service engineers responsible for resolving technical issues for GE Vernova's aeroderivative gas turbine installed base.

This pivotal role within the Aero Services Engineering organization is focused on leading the timely, efficient, and high-quality resolution of customer technical issues that are associated with gas turbine and respective support equipment.

The Product Services Engineering Leader will lead the regional organizations of Product Service Engineers, Quick Response Center (QRC), and Installation & Commissioning (I&C) technical support activities, driving operational excellence and customer satisfaction.

Key Responsibilities:

  • Customer Issue Resolution: Provide strategic leadership to enable the QRC and regional PSE teams to effectively drive customer issue resolution prioritizing Safety, Quality, Delivery, and Cost
  • Operational Excellence: Own the operating rhythm (standard work) for PSE regional teams while promoting a culture of total quality and lean mindset
  • Safety Culture: Promote and maintain a culture of safety within the team, ensuring all activities comply with safety standards
  • Talent Management: Own the global PSE team's succession planning and performance reviews. Attract, retain, and develop technical talent, with a focus on enhancing aeroderivative technical expertise within the team.
  • Collaboration: Collaborate with Commercial, Product line, and field Services teams during urgent situations, such as customer forced outages, to ensure optimal technical disposition and support
  • Team Operational Performance: Establish and monitor Key Performance Indicators (KPIs) and develop plans to drive continuous improvements (e.g., KPIs are issue response cycle time, technical response quality, first fire gas turbine I&C success, global 24/7 coverage capability, etc.).
  • Stakeholder Engagement: Own the field/customer perspective, engaging with broader technical and commercial aeroderivative communities to drive customer satisfaction within the constraints of the business objectives
  • Cost Management: Track and own cost avoidance (savings) for the gas turbine continued time, PSE activities to reduce engine downtime and UERs
  • Trip Reduction: Track and implement strategies to reduce aeroderivative customer trips, enhancing reliability and operational efficiency
  • Managed Care Philosophy: Champion the managed care philosophy, focusing on systematically targeting Unscheduled Engine Removal (UER) reduction activities and increasing proactive customer interactions

Requirements:

  • Education: Bachelor's degree in Engineering or equivalent knowledge and experience
  • Experience: Significant experience in Engineering, Operations, or a related field.
  • Technical Knowledge: Working knowledge of gas turbines & accessories.
  • Leadership Experience: Prior experience as People Leader of a global technical team.
  • Language Skills: Fluent in English.

Desired Characteristics:

  • Leadership: Demonstrated ability to lead and develop a global, multidisciplinary engineering team
  • Technical Acumen: Technical expertise in aeroderivative gas turbines and associated support (GT accessory) equipment
  • Operational Judgment and Accountability: Strong decision-making skills, with the ability to manage complex technical and operational challenges.
  • Collaboration: Proven ability to work effectively with cross-functional teams, including engineering, operations, commercial, and sales
  • Customer Focus: Commitment to delivering high-quality technical solutions and maintaining strong customer relationships
  • Safety Leadership: Strong focus on promoting and maintaining a culture of safety within the team

Work Environment:

  • Travel: The role involves significant interaction with global teams and may require travel to customer sites.
  • Adaptability: The PSEL must be adaptable, capable of working in a fast-paced environment, and able to manage multiple priorities effectively.

Why Join Us:

This position offers the opportunity to lead a highly skilled team in a dynamic, innovative environment. As the Product Services Engineering Leader, you will play a critical role in ensuring the success and satisfaction of our Aeroderivative customers, contributing to the growth and success of GE Vernova.

About Us:

Inclusion & Diversity At GE, we believe in the value of your unique identity, background, and experiences. We are committed to fostering an inclusive culture, where everyone feels empowered to do their best work because they feel accepted, respected, and that they belong.

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