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Technical Documentation Expert
hace 2 meses
About Celonis
Celonis is a global leader in Process Mining technology and a fast-growing SaaS firm. We believe that data and intelligence should be at the core of business processes, and we're looking for a talented Technical Writer to join our team.
The Team
At Celonis, we cultivate an open-minded culture with creative, collaborative, and autonomous teams. Our Product & Engineering teams are known for getting things done quickly, and we're looking for someone who can grow with us and take on new challenges.
The Role
We're seeking a Technical Writer who can work with our developers, users, and open-source community to gather technical information and create high-quality documentation. If you're passionate about creating and organizing technical information, and you're a content innovator who stays up-to-date with new trends, we want to hear from you.
Key Responsibilities
- Create, revise, and publish world-class documentation that meets the needs of our users.
- Build relationships with product and engineering teams and participate in Agile teams to ensure that our documentation is accurate and up-to-date.
- Become a subject matter expert in your product area(s) and develop expertise in our technology.
- Collaborate with Product, Design, and Engineering teams to develop writing best practices and consistent use of taxonomy.
- Write, edit, and review product UI components, in-app text strings, and error messages.
- Suggest improvements and drive consistency in our documentation.
- Partner with Celonis Academy, Customer Support, and Community teams to create a best-in-class self-service experience for our customers.
- Improve documentation through feedback analysis, support tickets, and interviews.
- Take on additional improvement projects to enhance overall documentation quality.
Requirements
- You're a self-starter who can take the initiative with minimal supervision and identify areas for improvement.
- You're comfortable working independently to gather information from software developers and product management about new features and create high-quality content from scratch.
- You have prior experience documenting SaaS, client-server, on-premise, and cloud software applications.
- You know how to participate in agile feature team meetings and represent the interests of the tech pubs team.
- You enjoy learning and using new products, testing the documentation you write, and becoming an expert user.
