Implementation and Support Specialist

hace 17 horas


Barcelona, Barcelona, España CloudPay A tiempo completo

**Job Description:**

We are seeking an experienced Global Payroll Implementation Expert to join our team in Barcelona, Spain. As a Global Payroll Implementation Expert, you will be responsible for implementing and supporting new clients onto the CloudPay platform.

This is a high visibility client-facing role that requires strong inter-personal skills, excellent communication, and problem-solving abilities. You will work closely with Project Managers, Payroll Subject Matter Experts/In Country Providers, and CloudPay global payroll operations teams to ensure seamless implementation.

Daily Duties and Responsibilities:

  • Payroll Implementation: Implement and configure the CloudPay platform for new clients, ensuring accuracy and compliance.
  • Client Communication: Act as the primary point of contact for clients, providing exceptional support and resolving queries efficiently.
  • Payroll Review and Validation: Conduct thorough reviews of client payroll details to ensure completeness and accuracy.
  • Testing and Quality Assurance: Perform thorough testing of development work to ensure quality and compliance.
  • Transition and Handover: Ensure smooth transition of newly implemented projects to the Regional Operations team by documenting critical processes and shadowing the team during the project stabilization period.

Attributes and Experience Required:

  • A minimum of 3 years' experience in payroll processing or HRIS implementation.
  • Proven experience in implementing payroll and/or HR solutions, preferably with international payrolls.
  • Excellent knowledge of MS Office suite and proficiency in using different payroll platforms.
  • Strong analytical and problem-solving skills, with the ability to articulate and document complex ideas clearly.

Package and Benefits:

  • Estimated annual salary: €70,000 - €90,000, depending on experience.
  • 25 days annual leave, plus bank holidays.
  • Earned Wage Access (via CloudPay Now app).
  • Birthday leave.
  • Life assurance.
  • Private medical insurance.
  • Personal and professional development opportunities.
  • Friendly working environment.


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