Language Management Leader

hace 1 semana

Madrid, Madrid, España Iqvia A tiempo completo

The Language Management Leader will oversee the development of a high-performing network of internal specialized linguists to support IQVIA Translations Services (ITS) growth strategy.

This role will be responsible for defining and executing the internal linguist strategy to ensure ITS Translations and Localization projects are always fast-resourced by the most talented and specialized linguists.

The Language Management Leader will work collaboratively with Vendor Managers, Production, and Delivery leaders to ensure Translation and Localization projects are delivered according to ITS' standards and client requirements.

This position requires building and maintaining strong relationships within teams as well as with internal and external stakeholders and clients.

The Language Management Leader will ensure that all translated and localized content is sourced by specialists that can deliver on time and budget and recommends synergies and enhancements to proactively support ITS market leadership.

This role will define sharp metrics and accurate growth and development plans to ensure high performance, transparent plan for execution and continued reporting of results to the Director of Vendor and Language Management, ITS Operations, and Leadership team.

The Language Management Leader will bring a network of high-quality linguists of trust that can be considered for ITS future enrolment as internal linguists.

Key Responsibilities:

  • Create and develop a state-of-the-art network of Internal specialized Linguists in alignment with ITS strategic goals.
  • Lead the Internal Linguist team to achieve ITS Growth targets.
  • Develop a culture of continued improvement, drive change, challenge the status quo, and always lead the team to achieve beyond expectations.
  • Ensure top quality, maximum compliance, and adequate cost delivered by every linguist in the network.
  • Define adequate Goals and KPIs in alignment with ITS Strategy and growth targets.
  • Ensure maximum utilization of resources.
  • Excellence in management of assigned budget and spending.
  • Resolve and escalate issues in a professional and timely fashion.
  • Record and document department performance, internal projects, and other relevant activities. Produce, distribute, and present report/presentation materials to the Director of Vendor and Language Management, ITS Operations, and Leadership Team.
  • Identify and develop talent inside the team for succession planning and individual professional growth.
  • Maintain excellent relationships and ensure successful collaboration with internal/external clients/stakeholders and manage any escalations or issues that may arise effectively.
  • Comply with relevant and applicable ITS SOPs and quality standards.
  • Work closely with other ITS staff and contribute actively to other ITS strategic initiatives as needed.
  • Ensure all internal linguists are compliant with ITS defined standards in terms of experience and qualification.

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