Store Operations Manager

hace 3 semanas


Barcelona, Barcelona, España Amplifon A tiempo completo

Store Operations Manager Job Description

Amplifon is a global leader in the hearing care retail industry, and we're looking for a Store Operations Manager to join our team. As a Store Operations Manager, you'll be responsible for optimizing the performance of our retail stores across the company's network, leading the store support team, and coordinating process improvement actions in the organization.

This role focuses on driving operational efficiency and acts as a link between the sales organization and the back-office teams. Your main responsibilities will include:

  1. Maintaining high-quality shop personnel experience by enhancing the efficiency and effectiveness of Stores Commercial Operations.
  2. Ensuring shop personnel care by listening to stores' needs and promptly solving their issues.
  3. Improving and embedding clinical sales excellence across Amplifon clinics by ensuring Store Processes simplification and Store support service.
  4. Managing Store Operations communication by improving processes, tools, and contents for field communication cascade.
  5. Working closely with Data analysts to provide data insight, analysis, reporting, and advanced analytics.

Key skills and qualifications include:

  • 10+ years of experience working in a retail environment or in a consulting firm working on the retail/TelCo industries.
  • Demonstrated ability to communicate and work with senior management and to present complex issues and options with clarity from a strategic viewpoint.
  • Knowledge of cross-functional business disciplines (sales, marketing, development, legal, HR, information systems, etc.) is required.
  • Strong analytical and conceptual skills.
  • Demonstrated track record in new concept development for various projects.
  • Self-motivated with a high sense of urgency. Able to work with little direct supervision.
  • Proven project implementations with demonstrated process improvement, KPI, and financial results.
  • Power BI experience is helpful but not required.

We offer a hybrid working policy, allowing employees to work 9 days/month remotely. Amplifon is a global company recognized as a Global Top Employer, with flat hierarchies. We offer a performance-promoting, highly dynamic corporate culture where personal contribution is paramount. Join our team and take advantage of individual career planning and customized training and development opportunities, including a comprehensive induction program and a versatile e-learning offer as well as interesting development opportunities (national and international). An attractive remuneration package as well as additional benefits including company pension scheme and childcare, and a permanent employment contract are also included.


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