Chief Customer Experience Officer

hace 4 días


Madrid, Madrid, España Biogen, Inc. A tiempo completo

**Company Overview**

Biogen, Inc. is a global biotechnology company that discovers, develops, and delivers innovative therapies to improve the lives of patients worldwide.

**Job Summary**

We are seeking an experienced Chief Customer Experience Officer to lead our omnichannel customer engagement strategy in Iberia. As a key member of our team, you will be responsible for ensuring seamless execution of local planning initiatives, effective adoption and orchestration of existing channels, and integration of new channels to optimize customer experience.

**Responsibilities**

  • Strategic Alignment: Ensure omnichannel strategies align with broader business goals and are seamlessly integrated with marketing and sales efforts.
  • Omnichannel Measurement: Define and implement measurement frameworks, KPIs, and analytics to monitor, evaluate, and optimize omnichannel activities while providing actionable insights.
  • Customer Engagement: Develop targeted strategies based on customer needs, feedback, and data, ensuring an end-to-end positive customer experience across multiple channels.
  • Cross-Functional Collaboration: Facilitate teamwork across departments to ensure unified execution of omnichannel initiatives, share best practices, and support compliance with legal standards.

**Qualifications**

We are looking for a proactive and solution-driven individual with a creative and strategic mindset. You should excel at leveraging data-driven insights and analytics to design and execute innovative customer engagement strategies.

**Salary Estimate**

The estimated salary for this role is $120,000 - $150,000 per year, depending on location and experience.



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