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Senior Guest Knowledge Insights Manager
hace 1 mes
Unlocking Customer Insights
As a Senior Guest Knowledge Insights Manager, you will be responsible for driving customer reporting, insight, and data storytelling. With a strong focus on retention, footfall, and SPV, you will develop a new approach to bringing insights to life at Spanish Villages.
Key Responsibilities:
- Set up a centre of excellence in knowledge, insight, and data analysis
- Develop and execute the insight strategy
- Responsible for developing reporting on key metrics that drive business success
- Explore innovative opportunities within knowledge, insight, and data
- Partner with the Head of Guest Knowledge and Engagement to implement, test, and iterate insight-led Membership
What We Offer:
- A dynamic and collaborative environment
- Opportunities for professional and personal growth
- A generous salary and benefits package
- A chance to work with a diverse and inclusive team
Requirements:
- Experience using data and BI tools such as PowerBI and Microsoft Excel
- Substantial experience leading an insights function within retail and/or a luxury brand environment
- Ability to strategically set priorities and deliver success against key metrics
Why Join Us?
We are a company that values innovation, creativity, and risk-taking. Our team is made up of entrepreneurs who are passionate about delivering exceptional results. If you are a motivated and talented individual who is looking for a new challenge, we encourage you to apply.
