Senior Team Coordinator
hace 1 semana
As a Senior Team Coordinator at Exoticca, you will be responsible for managing a team of agents handling inbound and outbound telephone and email queries from B2B channel partner travel agents and Business Development Managers globally. Key responsibilities include:
- Hit and exceed productivity, adherence, and quality KPIs.
- Monitor daily/weekly/monthly/quarterly performance to ensure departmental KPIs are achieved.
- Provide support and guidance to agents and serve as the primary escalation point.
- Carrying out regular 121s and coaching sessions with agents.
- Use data to propose processes, procedures, and/or product improvements.
- Define and suggest improvements for processes adapted for the B2B channel.
- Conduct transaction monitoring to assess the quality of the team performance and identify areas for improvement.
The ideal candidate will have a strong background in customer service, team leadership, and B2B experience, with a minimum of 3 years in a team leader, supervisor, or management role. Proficiency in English and Spanish is required, with a C1/C2 level in both languages. Experience working with Amadeus and/or other GDS platforms is highly preferred. Additionally, knowledge of CRM, order management, and contact management systems, as well as Salesforce, is a plus. If you are a motivated and results-driven individual with excellent communication and leadership skills, we encourage you to apply for this exciting opportunity.
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Senior Team Coordinator
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Barcelona, Barcelona, España Uniqlo A tiempo completoJob Title: Senior Payroll CoordinatorUNIQLO, a leading brand of the Fast Retailing Group, is seeking a highly skilled Senior Payroll Coordinator to join its HR team in Barcelona, Spain.Key Responsibilities:Ensure accurate and timely delivery of payroll processes for approximately 500 combined store and head office colleagues in Spain.Collaborate closely with...
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Barcelona, Barcelona, España Thermo Fisher Scientific Inc. A tiempo completoJob Title: Senior Label CoordinatorWe are seeking a highly skilled Senior Label Coordinator to join our Global Clinical Supplies Team at Thermo Fisher Scientific Inc.About the Role:The successful candidate will act as a liaison and support to the local team in all areas of clinical supplies lifecycle, ensuring compliance with company good practices and...
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