Solution Deployment Manager
hace 4 semanas
Job Summary
As a Solution Deployment Manager at 360Learning, you will play a key role in onboarding new customers seamlessly. You will work closely with cross-functional teams to understand and document client use cases and requirements, and then translate them into set up and configuration of the 360Learning platform. Your responsibilities will include managing all phases of the implementation lifecycle, from sales turnover and kick off to handover to support. You will drive project management, define 360Learning platform architecture for our clients, facilitate integrations (flat files, APIs) and 3rd party apps, and guide and provide assistance to ensure the successful deployment of their platform.
Key Responsibilities
Within 1 month, you will become a Trello expert through our onboarding process, understand our product offering through training, and master our platform to support clients on basic requests through ticketing. Within 3 months, you will start to onboard your own new clients, drive project management to ensure successful platform deployment, and host functional and technical workshops with clients to support them in their platform customization and structuring. Within 6 months, you will successfully ensure 360Learning platform deployment for new clients, implement integration (SSO, third-party tools), deliver technical expertise on how to integrate their learning platform to their technical environment & troubleshooting, and be able to pitch the value of the 360Learning platform. Within 12 months, you will onboard another Solution Deployment Manager, contribute to our knowledge base to share best practices and lessons learned, work with our partner ecosystem to strengthen the services proposed to our clients, and deliver platform audits to clients.
Requirements
Minimum 3 years experience in a similar, preferably customer-facing role (Technical Consultant, Technical Account Manager, Implementation Project Manager or Pre-sales Consultant). Previous deployment experience of SaaS products, ideally HR related. Project management skills. Understanding and experience working with APIs, SSO configuration & troubleshooting. Solution-oriented, client-first mindset in everything you do. Ability to adapt to your audience, flexibility in tackling a conversation with highly technical stakeholders, and reducing complexity to more common terms with less technical stakeholders.
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