Digital Banking Application Support Specialist

hace 2 días

Madrid, Madrid, España Western Union A tiempo completo
Job Title: Digital Banking Application Support Engineer

Western Union is seeking a highly skilled Digital Banking Application Support Engineer to join our team in Madrid. As a key member of our Digital Banking Application Support team, you will play a critical role in ensuring the smooth operation of our digital banking systems and infrastructure.

Key Responsibilities:
  • Establish and develop digital banking infrastructure in assigned regions
  • Provide strong support to the regional Application Support team for maintenance, enhancements, and security
  • Help address outages, intermittent issues, develop small enhancements, security patches, and assist in the incremental build-out of banking products
  • Enhance IT support and application maintenance across assigned regions as new products are launched
  • Support local regulatory reporting and product customizations and provide 24/7 support for digital bank and wallet IT operations
  • Support a daily, weekly, and monthly core banking operating model to meet regional regulatory requirements and provide exceptional customer experience
  • Partner across the organization to optimize and enhance the customer journey
  • Participate and support the daily triage of any customer-related or technical issues with the Digital Banking app or website
  • Provide assistance to internal Customer Service Representatives to drive root cause analysis, triage, and resolution of customer-related issues
  • Recommend improvements to existing applications and system configuration
  • Troubleshoot application issues and coordinate issue resolution with operations, functional, and technical teams
  • Provide coaching to junior members of the team
Requirements:
  • Degree in Computer Science or related fields
  • Minimum of 4+ years of experience in building business-critical products and launching them on the market
  • Experience setting up and/or running retail banking IT systems and networks preferred
  • Ability to evaluate business needs and achieve alignment among stakeholders
  • Excellent verbal and written communication skills
  • Experience operating in a L1, L2, and/or L3 IT support model
  • Direct experience with at least one of the following technologies: Mulesoft, Outsystems, Mambu, or similar
  • Experience with SLDC practices, procedures, and code deployment processes
  • Experience with code release management processes, including approvals through change boards to production code releases
  • Troubleshooting of all technology, including UI, integration tools, core banking platform, and all back-office systems
  • Experience interfacing with Customer Service Reps with customer issues and troubleshooting
  • Experience analyzing errors across multiple technologies, including analysis of log files to root cause issues
  • Prior experience working within an ITSM organization, leveraging a tool such as Jira or ServiceNow for incident and change management highly preferred
  • Proven skills in driving root cause analysis and facilitating problem-solving
  • Excellent decision-making, communication, and collaboration skills
  • Knowledge of architecture design concepts and patterns
  • Prior experience automating recurring tasks, leveraging tools such as Ansible, Puppet, etc.
  • Experience in developing and implementing web-based solutions
  • Experience creating/modifying CI/CD pipelines, incorporating code quality and security checks
  • Knowledge of AWS Global Cloud infrastructure and services
  • Fluency in English

Western Union is a global leader in the financial services industry, and we are committed to providing our employees with a dynamic and inclusive work environment. We offer a competitive compensation package, including a comprehensive benefits program, opportunities for professional growth and development, and a collaborative and supportive team culture.

If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity to join our team as a Digital Banking Application Support Engineer.

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