IT Application Support Specialist

hace 4 semanas

Málaga, Málaga, España Ebury A tiempo completo

Ebury is a leading FinTech firm that offers a range of innovative products, including FX risk management, trade finance, currency accounts, international payments, and API integration.

We are seeking a skilled IT Application Support Analyst to join our team in Malaga. As a 2nd Line support specialist, you will be responsible for supporting market-leading cloud applications, including Salesforce, FenX, Atlassian suite, Github, Pycharm, and IntelliJ.

Your key responsibilities will include:

  • Supporting and maintaining our key business applications in CRM, CLM, and other technical applications.
  • Managing tickets from the user base, including advanced user queries, data updates, simple configuration, user creation, and managing connected applications and plugins.
  • Identifying common problems and themes that could be resolved by development work.
  • Working with the development teams to manage changes that require formal change control.
  • Maintaining and promoting data quality.
  • Ensuring all applications are up to date and optimised.
  • Performing regular application reviews and audits with the Internal Security and Audit Teams.
  • Reviewing application roadmaps, monitoring new features, and analysing their suitability for the business.

You will also be responsible for promoting new features as they come online via blogs, pre-recorded videos, and training sessions via VC, creating and maintaining a knowledge base, and promoting self-service in the user base.

To be successful in this role, you will need:

  • 2+ years of experience in a technical service environment (either Service Desk or Application Support).
  • Process-driven and diligent approach.
  • Service-focused and goal-oriented mindset.
  • Good level of understanding of cloud technologies.
  • Experience of Google's Workspace suite of applications and products is an advantage.
  • Experience with ZenDesk and/or Jira or other ticketing systems is an advantage.
  • Direct experience on Salesforce, or similar CRM, is an advantage.
  • Salesforce ADM certification is an advantage, but not essential.
  • English and Spanish language proficiency.
  • Strong communication skills.

We are looking for a team player who is able to work as a part of a group or independently, with a positive attitude, able to keep calm, find solutions, or a good workaround for all problems. You should be able to work supervised and unsupervised, able to work under high pressure and to tight deadlines, and be able to prioritise incidents and tickets while maintaining a good level of time management. Pro-activity is a key characteristic that is extremely beneficial to the role to keep ahead of developing situations.

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