Customer Experience Associate

hace 4 semanas


Barcelona, Barcelona, España TheFork, a Tripadvisor company A tiempo completo

About TheFork
TheFork, a Tripadvisor company, is a leading restaurant booking platform in Europe, operating in 11 countries. Our mission is to connect diners with their favorite restaurants and provide a seamless dining experience. We believe that people make the difference, and our vibrant community of Forkies is the driving force behind our success.

Job Summary
We are seeking a highly skilled Customer Experience Associate to join our team. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers, answering their queries, and resolving any issues they may encounter. Your primary goal will be to ensure that our customers have a positive experience with TheFork, and you will be the face of our brand in this regard.

Key Responsibilities
- Answer incoming requests via phone, email, and chat
- Assist customers with questions about our electronic reservation book, website, or app
- Provide solutions to customers' specific needs, putting yourself in their shoes and offering the most suitable answer or solution

Requirements
- Native level of Italian and fluent in English
- Open-minded person with high-level communication skills
- Knowledge of CRM tools and experience in customer support environments
- Ability to work in a fast-paced environment and adapt to changing situations

What We Offer
- An awesome team environment
- Permanent contract with flexible working arrangements
- Competitive fixed salary, bonus, and equity
- Lunch vouchers and international benefits
- Opportunities for growth and development in a multicultural environment

Why Join Us?
We believe that everyone has the potential to reach their full potential, regardless of their background or characteristics. We welcome you for who you are and strive to create an inclusive and supportive work environment. If you are passionate about delivering exceptional customer experiences and are looking for a challenging and rewarding role, we encourage you to apply.



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