VIP Manager

hace 4 semanas

Barcelona, Barcelona, España Tangelo Games A tiempo completo
About the Role

We're seeking a highly skilled VIP Manager to join our team at Tangelo Games. As a key member of our CRM team, you will be responsible for maintaining and strengthening relationships with our high-value players, providing them with a great player experience and top-notch support.

Key Responsibilities
  • Develop and implement targeted marketing strategies and campaigns for our VIP players, ensuring they are informed about events, promotions, and product updates.
  • Foster strong connections with elite users through personalized service and unique engagement opportunities, while gathering feedback to enhance their experience.
  • Represent the interests of our VIP players by providing valuable insights on their preferences and identifying areas for improvement.
  • Analyze key metrics like contact rates and player activity to inform strategic actions and optimize engagement.
  • Provide outstanding service by promptly addressing inquiries, issues, and suggestions to ensure a top-tier experience for our VIP players.
Requirements
  • 2+ years in a CRM VIP team or marketing/customer service role within the gaming industry.
  • Strong understanding of Customer Service and CRM operations.
  • Excellent written and verbal skills in Spanish (native level) and English; French and Portuguese are a plus.
  • Data-driven mindset with strong analytical skills.
  • Proactive, dynamic, and creative with strong listening skills and empathy.
  • Player-oriented and team-focused.
  • Genuine enthusiasm for the gaming industry.
About Tangelo Games

We're a team of passionate gamers and developers dedicated to positively impacting people's lives around the globe through gaming. We prioritize our community, both players and Tangeleans, and strive to be the best in everything we do.

What We Offer
  • Remote Work Flexibility: Enjoy a flexible schedule for better work-life balance.
  • Diverse Team: We promote gender equality and inclusion, valuing everyone's unique perspectives.
  • Team Building Events: Participate in fun activities that strengthen our connections.
  • Well-Equipped HQ: Modern workspace with a stocked kitchen, beer tap, ping pong table, and e-scooter parking.
  • Paid Leave on Your Birthday: Celebrate with a paid day off.

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