German VIP Account Manager

hace 4 semanas


Barcelona, Barcelona, España Mega Block Gaming A tiempo completo
About MegaBlock Gaming

MegaBlock Gaming is a leading service provider for globally recognized online gaming operators. Our portfolio includes casino brands that offer cutting-edge gaming solutions that seamlessly integrate fiat and cryptocurrencies into a range of gamification functions.

We are a proudly remote-first organisation, cultivating an environment where creativity flourishes, collaboration is core, and innovation knows no bounds. We aspire to be a global leader, driving positive change and sustainable growth, while prioritizing secure entertainment-led player satisfaction and experience across our casino and sports betting business.

Job Description

We are seeking a dynamic and experienced German VIP Account Manager to join our team and take care of our high-value players across our casino brands. In this role, you will ensure our VIPs receive a personalized and exceptional experience, fostering loyalty and driving engagement within our gaming community.

Key Responsibilities
  • Develop and implement VIP player management strategies to meet company objectives
  • Craft custom, effective plans to engage VIP players and investigate trending activities within the group
  • Research and analyze data to inform decision-making and drive business growth
Requirements
  • Proven experience working in a VIP department in the iGaming industry or Crypto Casino/Crypto industry
  • Excellent understanding of VIP expectations and the need to deliver first-class service
  • Self-confident with the ability to build strong relationships with customers
  • Spoken and written English and German at a fluent level is essential
  • Able to work in a fast-paced environment, juggling multiple projects at once
What's in it for you?
  • A global and dynamic work environment, working with some of the best Casino talent in the world
  • A company full of personal growth opportunities, where you'll be trusted to work autonomously
  • A choice of work locations, with a head office in Cyprus
  • Flexible working, with a focus on work-life balance
  • A competitive compensation package, reviewed regularly


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