Outreach Support Associate

hace 3 semanas


Mérida, Badajoz, España WorldStrides A tiempo completo
About the Role

WorldStrides is a leader in experiential learning for students of all ages, and we're seeking a highly organized and customer-focused individual to join our team as an Outreach Support Associate.

Key Responsibilities
  • Support the engagement of students interested in ISA and TEAN programs by coordinating sales funnel activity, including data entry, first point of contact for inbound communication, and responding to requests for more information.
  • Follow standards of best practices laid out by bodies that support education abroad.
Programs and Partnerships
  • ISA (International Studies Abroad) - A leading provider of study abroad programs at accredited schools and universities in Europe, Latin America, and Africa.
  • TEAN (The Education Abroad Network) - A network of experts in education abroad, with strong partnerships with over 30 leading universities in the Asia-Pacific region.
Responsibilities
  • Review and submit new student inquiries to our lead management system from various online and in-person lead capture sources.
  • Create and update student accounts on our systems.
  • Process IOLAs (Incomplete Online Applications) from different Higher Ed divisions daily.
  • Serve as the first point of contact for some inbound channels.
  • Document all student contact in internal Customer Relationship Management software.
  • Utilize our phone systems to pass calls to the most appropriate contact within the Higher Education team.
  • Carry out administrative tasks assigned by the team lead or Director, Student Outreach.
  • Process and initiate contact with specific incoming email-only inquiries and/or international students.
  • Assume additional responsibilities as requested.
Requirements
  • Excellent written and verbal English communication skills.
  • Customer service experience.
  • Excellent organization skills.
  • Strong problem-solving and decision-making skills.
  • Strong basic computer skills and data entry/keyboard skills.
  • Working knowledge of Microsoft Office products and the ability to pick up new software quickly.
  • Strong attention to detail and multitasking skills.
Desired Qualifications
  • Some Higher Education Experience.
  • 2-3 years experience in Customer Service and/or Marketing.
  • Relevant experience living, traveling and/or studying in the U.S.
  • An understanding of the U.S. college/university system.


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