Technology Support Specialist
hace 2 semanas
At Arena, we are transforming the way companies operate. Our software enables businesses to improve operations and create better products. We are a global team of nearly 7,000 individuals working together to create opportunities for growth and development.
We offer a vibrant work environment with colleagues from over 15 nationalities. As an End User Support Intern, you will be part of our IT Shared Services Organization, performing standardized and centralized IT functions for PTC business units worldwide.
Your role will involve day-to-day operations and end user requests. You will work closely with your management for direction and priorities. In this position, your focus will be on building relationships with end users to understand their needs and requests.
Key Responsibilities:
- Assist in level two analyses when the Service Desk is unable to resolve end user computing issues or requests.
- Conduct analysis for end user computing needs including primary systems, peripheral devices, and software.
- Work across IT Departments coordinating problem resolution.
- Update associated tickets with current status for reference.
- Coordinate tasks & timelines with facilities and other IT areas.
Requirements:
- Basic understanding of company end user computing standards and architecture.
- Fluent level of English.
What We Offer:
- Internship allowance.
- Opportunities to develop soft and hard skills through seminars, mentorship, and coaching.
- Hybrid work model: 3 days in our office and 2 days remote.
- A commitment to Diversity & Inclusion, Earth Week initiatives, and Employee Resource Groups.
We have been recognized as a Best Place to Work five times. If you share our passion for innovation and problem-solving, you'll likely become just as passionate about the Arena experience as we are. Estimated salary: $60,000 - $80,000 per year.
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