Technical Alarm Specialist

hace 2 semanas


Barcelona, Barcelona, España Amazon A tiempo completo

Amazon seeks a detail-oriented Technical Alarm Specialist to provide alarm monitoring and incident management at Amazon's Maintenance Operations Center (AMOC) in Barcelona, Spain.

About the Role

The successful candidate will have a proven track record of exemplary customer service, good judgment, and demonstrate the ability to learn and master new technology. They will work closely with site maintenance and operations personnel to troubleshoot technical systems, ensuring accuracy and clarity in data-driven environments.

This role involves:

  • Responding to and triaging incoming work requests within standard service level agreements (SLAs)
  • Managing remote works from start to end, including work order/purchase order raising and receipting
  • Communicating effectively and efficiently with stakeholders (RME, Ops, H&S, etc.)
  • Providing updates on vendor status and coordinating works during escalations
  • Escalating issues appropriately to ensure the integrity of Amazon equipment reliability

The ideal candidate will be proficient in English and Portuguese (B2 minimum), experienced in maintenance systems, and able to work shifts in a 24/7 environment. A technical degree (BEng or BSc) is preferred, along with experience in Root Cause Analysis and technical troubleshooting.

Salary: €50,000 - €70,000 per annum, depending on experience

About Amazon

Amazon is an equal opportunities employer, valuing diversity and promoting inclusivity. We make recruiting decisions based on your experience and skills. Protecting your privacy and security is our top priority.



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