Technical Excellence Specialist

hace 1 semana


Barcelona, Barcelona, España Dynatrace Software Gmbh A tiempo completo
Job Description

    At Dynatrace Software Gmbh, we are seeking a skilled Technical Excellence Specialist to join our team. As a key member of our organization, this role will play a crucial part in ensuring the successful adoption and usage of our products among our customers.

Responsibilities

    Customer Advocacy: Our ideal candidate will be the customer's advocate, working closely with them to understand their goals, use cases, and requirements. This involves providing guidance and advice on process improvements, product adoption, configuration, and additional features to meet their needs.

    Tech Support and Coaching: The selected candidate will function as a frontline technical resource for best practices and informal customer questions. Additionally, they will provide coaching to other TAMs to help them grow in their technical knowledge and personally.

    Product Knowledge and Documentation: Maintaining current functional and technical knowledge of Dynatrace products and services is essential for this role. The candidate will help document best practices in developing and using Dynatrace, ensuring that these resources are available to support the growth of our customers.

    Cross-Functional Collaboration: The Technical Excellence Specialist will partner with support engineers, PM, and R&D teams to speed up resolution, communicate effectively, escalate issues, and advocate on behalf of the customer.

    Salary: €80,000 - €100,000 per year, depending on experience. We offer a competitive salary package that reflects the skills and qualifications required for this role.

    Benefits: Our benefits package includes comprehensive health insurance, retirement savings plan, paid time off, and opportunities for professional development.

    If you are passionate about delivering exceptional customer experiences and have a strong background in technical support, please submit your application. We look forward to hearing from you



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