Bilingual Executive Assistant

hace 11 horas


Córdoba, Córdoba, España Torre A tiempo completo
Job Title: Bilingual Executive Assistant

About the Company:
Torre is a company that helps businesses and entrepreneurs succeed by providing them with reliable and efficient virtual assistants.

Job Description:
We are looking for a top candidate to join our team as a Bilingual Executive Virtual Assistant. The ideal candidate will be proficient in communicative competence, decision-making, and problem-solving. They will also be beginner-level in adaptability, attention to detail, customer service, and multitasking. The candidate should be fully fluent in Spanish and English.

Responsibilities:
  1. Act as the primary point of contact for all guest inquiries on platforms like Airbnb and VRBO, responding promptly to secure bookings.
  2. Provide exceptional guest service by answering questions from upcoming and current guests.
  3. Manage and adjust pricing calendars on Airbnb and VRBO to optimize bookings.
  4. Schedule monthly cleaning services for all properties and coordinate with cleaning crews for early check-ins when possible.
  5. Set and manage door codes for guests, ensuring a seamless check-in experience.
  6. Oversee maintenance issues, coordinate repairs, and ensure timely resolution.
  7. Track pool heating requests, apply charges and manage monthly payments.
  8. Handle all guest-related damage claims, gathering evidence, charging for damages, and following up on reimbursements.
  9. Send friendly check-in and check-out reminders to guests to ensure a positive experience.
  10. Maintain close communication with the property owner, providing regular updates on operations, guest experiences, and any issues that arise.

Requirements:
The candidate should be proficient in communicative competence, decision-making, and problem-solving. They should also be beginner-level in adaptability, attention to detail, customer service, and multitasking. Spanish and English fluency is required.

Location:
Remote (for Argentina, Colombia, Venezuela, Nicaragua, Honduras, El Salvador, Bolivia, Guatemala, Paraguay, Peru, Ecuador, Dominican Republic, Mexico, and Panama residents).

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