IT Service Management Specialist

hace 4 semanas

Barcelona, Barcelona, España Lastminute Group A tiempo completo
Job Description

An exciting opportunity has arisen in our IT Service Management Team to provide governance on incidents and changes, ensuring seamless operations of IT systems.

The ITSM team is a key figure, embedded in the Tech Department, but working closely with almost all Company Departments, such as Product and Development, Customer Operation, Legal and DPO, Finance, and others.

ITSM contributes to the operations of IT systems by managing incidents and keeping track of system changes in line with ITIL best practices.

The new Manager will challenge the status quo and make the ITSM team even more effective in providing value for the Company by producing consistent metrics and inputs to learn from failures and vehicle the improvement of efficiency and resilience of IT systems, through the collaboration of all stakeholders.


The IT Service Management Engineer area of responsibility:

Deliver and apply ITSM policies, processes and procedures
Work together with teams across all levels of the organization to embrace the ITSM Governance standards (changes, incidents and problems management)
Ensure all stakeholders are aware and informed of planned changes and ongoing incidents
Initiate the procedure for handling detected incidents, including record basic details of the incident (symptoms, basic diagnostic data, etc.) and escalation to competent teams (Incident Commander)
Assist in the investigation of problems and other requests for support, maintaining and updating incidents records throughout the incident life cycle
Make initial diagnosis of any problems and advice on known solutions, where applicable, provide information on updates, known errors, changes in availability, new facilities, etc.

Communicate across organisational boundaries – from engineers through to senior managers – and collaborate with senior management on achieving delivery targets of services availability
Work with software engineers, SREs and engineering management heads to identify process improvement opportunities and incident reduction
Generate and understand and share statistical service reports on logged issues and changes

  • IT Service Management Specialist

    hace 1 día

    Barcelona, Barcelona, España Novartis Farmacéutica A tiempo completo

    Job OverviewWe are seeking a highly skilled and motivated individual to fill the position of IT Service Management Specialist. In this role, you will be responsible for driving holistic IT service management, encompassing all ITIL processes, service operations, operational quality management, continual service improvement, and supplier operational...

  • IT Service Management Specialist

    hace 2 semanas

    Barcelona, Barcelona, España Novartis A tiempo completo

    Job DescriptionWe are seeking a highly skilled and motivated IT Service Management Specialist to drive holistic IT service management, encompassing all ITIL processes, service operations, operational quality management, continual service improvement, and supplier operational governance.Key ResponsibilitiesGovern the service operations, service transition,...

  • IT Service Management Specialist

    hace 3 semanas

    Barcelona, Barcelona, España Novartis A tiempo completo

    Job Summary:Novartis is looking for a skilled IT Service Management Specialist to join our team in Barcelona. As a key member of our IT organization, you will be responsible for driving holistic IT service management, encompassing all ITIL processes, service operations, operational quality management, continual service improvement, and supplier operational...

  • IT Service Management Specialist

    hace 3 semanas

    Barcelona, Barcelona, España Healthcare Businesswomen'S Association A tiempo completo

    Job Description SummaryBarcelona (Hybrid)We are seeking a skilled IT Service Management Specialist to drive holistic IT service management, encompassing all ITIL processes, service operations, operational quality management, continual service improvement, and supplier operational governance.Major Accountabilities:Deliver IT Service Management for specific...

  • IT Service Management Specialist

    hace 4 días

    Barcelona, Barcelona, España Mygwork A tiempo completo

    **IT Service Management Specialist Role Summary:**We are seeking a highly skilled and motivated IT Service Management Specialist to drive holistic IT service management, encompassing all ITIL processes, service operations, operational quality management, continual service improvement, and supplier operational governance.**Key Responsibilities:**Govern...

  • IT Service Continuity Management Specialist

    hace 4 semanas

    Barcelona, Barcelona, España Axa A tiempo completo

    Job SummaryAs an IT Service Continuity Management Specialist at Axa, you will play a key role in promoting the Operational Resilience, IT Service Continuity Management, and IT Resilience Group strategies as part of the business resilience model for the Group. You will contribute to the implementation of the Group's Operational Resilience, IT Service...

  • IT Service Continuity Management Specialist

    hace 4 semanas

    Barcelona, Barcelona, España Axa A tiempo completo

    Job SummaryAs an IT Service Continuity Management Specialist at Axa, you will play a crucial role in promoting Group Operational Resilience vision and ambition for sounding practice implemented at Entities. You will act as a catalyzer for cultural change on traditional IT Service Continuity and IT Resilience topics.Key Responsibilities• Support the Group...

  • IT Service Continuity Management Specialist

    hace 4 semanas

    Barcelona, Barcelona, España Axa A tiempo completo

    Job SummaryAs an IT Service Continuity Management Specialist at Axa, you will play a key role in promoting the Operational Resilience, IT Service Continuity Management, and IT Resilience Group strategies as part of the business resilience model for the Group. You will support the Group IT Service Continuity Management lead in the implementation of the Group...

  • IT Service Management Specialist

    hace 2 semanas

    Barcelona, Barcelona, España Mygwork A tiempo completo

    About the JobNovartis is seeking a highly skilled IT Service Management Specialist to join their team in Barcelona. In this role, you will be responsible for driving holistic IT service management, encompassing all ITIL processes, service operations, operational quality management, continual service improvement, and supplier operational governance. Key...

  • IT Service Management Specialist

    hace 1 día

    Barcelona, Barcelona, España Mygwork A tiempo completo

    About the RoleWe are currently seeking a highly skilled and motivated individual to fill the position of IT Service Management Specialist. As a key member of our team, you will be responsible for driving holistic IT service management, encompassing all ITIL processes, service operations, operational quality management, continual service improvement, and...

  • IT Service Management Specialist

    hace 4 semanas

    Barcelona, Barcelona, España Yolk Recruitment Ltd A tiempo completo

    We are seeking an IT Service Management Specialist to join our client's team on a 6-month contract. The ideal candidate will have at least 5 years of experience in IT and strong knowledge of ITSM processes.Key Responsibilities:Act as a bridge between IT and the business, communicating with internal and external stakeholdersProvide expert advice on ITSM...

  • IT Service Management Specialist

    hace 4 semanas

    Barcelona, Barcelona, España Yolk Recruitment Ltd A tiempo completo

    We are seeking an IT Service Management Specialist to join our client’s team on a 6-month contract. The ideal candidate will have at least 5 years of experience in IT and strong knowledge of ITSM processes.Key Responsibilities:Act as the bridge between IT and the business, communicating with internal and external stakeholders.Provide previous experience...

  • IT Service Management Leader

    hace 3 semanas

    Barcelona, Barcelona, España Novartis A tiempo completo

    Job DescriptionNovartis is seeking a highly skilled IT Service Management Specialist to drive holistic IT service management across all ITIL processes, service operations, operational quality management, continual service improvement, and supplier operational governance.Main Responsibilities:Drive IT service management across ITIL processes, service...

  • IT Service Continuity Management Specialist

    hace 4 semanas

    Barcelona, Barcelona, España Axa A tiempo completo

    Job Mission:As a key member of the AXA Group Operational Resilience team, you will promote the Group's Operational Resilience vision and ambition for sound practice implemented at Entities. You will act as a catalyst for cultural change on traditional IT Service Continuity and IT Resilience topics.Contribute to the implementation of the Group's Operational...

  • IT Service Management Expert

    hace 8 horas

    Barcelona, Barcelona, España Novartis Farmacéutica A tiempo completo

    About the RoleWe are seeking a highly skilled IT Service Management Specialist to drive holistic service management across all ITIL processes, service operations, operational quality management, and continual service improvement.As an IT Service Manager, you will be responsible for governing service operations, ensuring standardized services, processes, and...

  • IT Service Continuity Management Specialist

    hace 4 semanas

    Barcelona, Barcelona, España Axa A tiempo completo

    YOUR MISSION:As a key member of the Group Operational Resilience team, you will promote the Group's vision and ambition for sound practice implementation at Entities, driving cultural change on traditional IT Service Continuity and IT Resilience topics.You will contribute to the implementation of the Group's Operational Resilience, IT Service Continuity...

  • IT Service Continuity Management Specialist

    hace 4 semanas

    Barcelona, Barcelona, España Axa A tiempo completo

    Job Mission:As a key member of the AXA Group Operational Resilience team, you will play a crucial role in promoting the Group's Operational Resilience vision and ambition. Your primary objective will be to implement sound practices at Entities and drive cultural change on traditional IT Service Continuity and IT Resilience topics.You will contribute to the...

  • IT Service Continuity Management Specialist

    hace 4 semanas

    Barcelona, Barcelona, España Axa A tiempo completo

    Job Mission:As a key member of the AXA Group Operational Resilience team, you will play a vital role in promoting the Group's Operational Resilience vision and ambition for sound practice implemented at Entities. Your expertise will act as a catalyst for cultural change on traditional IT Service Continuity and IT Resilience topics.You will contribute to the...

  • IT Service Management Governance Specialist

    hace 2 semanas

    Barcelona, Barcelona, España Lastminute Group A tiempo completo

    Job Title: IT Service Management Governance SpecialistJob Summary:We are seeking an experienced IT Service Management Governance Specialist to join our team. The successful candidate will be responsible for delivering and applying ITSM policies, processes, and procedures across the organization.Key Responsibilities:Deliver and apply ITSM policies, processes,...

  • IT Service Management Specialist

    hace 4 semanas

    Barcelona, Barcelona, España Lastminute Group A tiempo completo

    Job Description:An exciting opportunity has arisen in our IT Service Management Team to provide governance on incidents and changes, ensuring seamless operations of IT systems.The ITSM team is a cross-functional and key figure, embedded in the Tech Department, but working closely with almost all Company Departments, such as Product and Development, Customer...