Information Technology Specialist

Job Summary:

UNICEF is seeking a highly skilled Information Comm. Technology Specialist to join our team. The successful candidate will be responsible for providing expertise in Salesforce products, advanced Apex programming, Lightning frameworks/components, DevSecOps, Salesforce integration methods, and the automation of end-to-end processes.

• Deliver solutions by providing hands-on expertise as well as by leading technical teams and external vendors according to the needs of projects.
• Onboard, orient, direct, and monitor Implementation Partners on the platform; Follow, enforce, and improve the DevSecOps processes.
• Collaborate effectively with internal and external service providers in delivering quality applications on time (e.g., Quality Assurance, Implementation Partners, and others).
• Apply project management methodologies and principles that include consistent and regular performance metrics on project delivery and product effectiveness.

• An advanced university degree in Information Systems Management, Software Engineering, Computer Science, or a related field is required.
• A first-level University Degree in a relevant field combined with two additional years of professional experience may be accepted in lieu of an advanced university degree.
• At least one or more industry qualifications on the Salesforce platform is required, with the Salesforce Application/Technical Architect and/or Platform Developer as a mandatory qualification.

• A minimum of five years of professional experience in information technology management in building applications using one or more of the following is required: Lightning components, APEX, Visualforce and UI-related coding technologies, Web Services APIs? SOAP and REST-based Web Service APIs, the Bulk API, and the Metadata API.
• A minimum of 2 years of development experience is required, including solid experience in one or more of the following: HTML5, JavaScript, jQuery, ExtJS and CSS, SQL, JSON, and AmpScript.
• A good understanding of the Salesforce platform (Sales Cloud, Service Cloud, Marketing and Community Cloud, NP Cloud) is required.
• Experience in architecting, developing, and maintaining complex and integrated technology solutions in the Salesforce platform is required.
• Experience in business process analysis and translating business needs into technical requirements and solutions is required.
• Experience in managing ICT projects and with vendors and a good understanding of B2B and B2C processes, data, and metrics is required.
• Experience with Salesforce integration API's and bulk; Experience with Payment Service Provider (PSP) integration and working with PSP and tokenization service provider (TSP). Knowledge of PCI compliance, and other payment security protocols is an asset.
• Experience in marketing cloud development (Cloud pages, AmpScript, Salesforce integration, etc.) is an asset.
• Hand-on experience with Salesforce Non-Profit Success Pack (NPSP) and digital marketing including AdTech and MarTech is an asset.
• Experience working in large data volume environments and managing platform performance is an asset.
• Experience in deployments and migration tools (Salesforce DX, CI/CD, IDE, Eclipse, ANT) is an asset.
• Strong understanding and use of Versioning tools such as Bitbucket, SVN, GitHub, or Azure Git, and experience with Salesforce release management is an asset.
• Experience in the UN organization with a knowledge of UN/UNICEF's rules, regulations, and procedures is an asset.

• Fluency in English is required. Knowledge of another official UN language (Arabic, Chinese, French, Russian, or Spanish) is an asset.

UNICEF's Core Values of Care, Respect, Integrity, Trust, and Accountability and Sustainability (CRITAS) underpin everything we do and how we do it.

Get acquainted with Our Values Charter:

The UNICEF competencies required for this post are...

• Demonstrates Self-Awareness and Ethical Awareness (1)
• Works Collaboratively with others (1)
• Builds and Maintains Partnerships (1)
• Innovates and Embraces Change (1)
• Thinks and Acts Strategically (1)
• Drives to achieve impactful results (1)
• Manages ambiguity and complexity (1)

During the recruitment process, we test candidates following the competency framework.

Familiarize yourself with our competency framework and its different levels:

our competency framework.

UNICEF is here to serve the world's most disadvantaged children and our global workforce must reflect the diversity of those children.

The UNICEF family is committed to include everyone, irrespective of their race/ethnicity, age, disability, gender identity, sexual orientation, religion, nationality, socio-economic background, or any other personal characteristic.

We offer a wide range of benefits to our staff, including paid parental leave, breastfeeding breaks, and reasonable accommodation for persons with disabilities.

UNICEF strongly encourages the use of flexible working arrangements.

UNICEF does not hire candidates who are married to children (persons under 18).

UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority, and discrimination.

UNICEF is committed to promoting the protection and safeguarding of all children.

All selected candidates will undergo rigorous reference and background checks and will be expected to adhere to these standards and principles.

Background checks will include the verification of academic credential(s) and employment history.

Selected candidates may be required to provide additional information to conduct a background check.

UNICEF appointments are subject to medical clearance.

Issuance of a visa by the host country of the duty station is required for IP positions and will be facilitated by UNICEF.

Appointments may also be subject to inoculation (vaccination) requirements, including against SARS-CoV-2 (Covid).

Should you be selected for a position with UNICEF, you either must be inoculated as required or receive a medical exemption from the relevant department of the UN.

Otherwise, the selection will be canceled.

As per Article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity.

UNICEF's active commitment to diversity and inclusion is critical to delivering the best results for children.

Mobility is a condition of international professional employment with UNICEF and an underlying premise of the international civil service.

UNICEF does not charge a processing fee at any stage of its recruitment, selection, and hiring processes (i.e., application stage, interview stage, validation stage, or appointment and training).

UNICEF will not ask for applicants' bank account information.

All UNICEF positions are advertised, and only shortlisted candidates will be contacted and advance to the next stage of the selection process.

An internal candidate performing at the level of the post in the relevant functional area, or an internal/external candidate in the corresponding Talent Group, may be selected, if suitable for the post, without assessment of other candidates.

Additional information about working for UNICEF can be found here.

This is how cinfo can support you in the application process for this specific position:

• Application preparation: Before you apply for this position: Improve your application documents by registering for a Job Application Support. Our coaches are here to help tailor your application to the requirements of the job (service provided at your own cost).
• Interview preparation: When invited to the interview: Prepare for the interview by registering for a Job Application Support.
• Additional services for Swiss nationals who get invited to the selection process (written test, interview, assessment centre, etc.)