User Experience Designer

hace 4 días

Palma, Baleares, España Omniaccess A tiempo completo

Job Overview


Marlink Group seeks a talented UX Lead to craft user-centric experiences that align with our mission to deliver top-tier maritime and enterprise-managed digital services.


The UX Lead will play a crucial role in designing a seamless and engaging user experience across the Possibility Platform, customer portals, and other digital services, ensuring it meets user needs and supports business goals.


This position requires a blend of design expertise, user research skills, and strategic thinking.


Key Responsibilities



  2. Develop and optimize end-to-end customer journeys across the Possibility Platform, Portals, and other Marlink products of the portfolio, ensuring users have seamless, intuitive, and engaging experiences at every touchpoint.
  3. Identify key pain points and opportunities in customer journeys through data analysis and direct user feedback, using insights to implement design improvements that increase user retention and engagement.
  4. Work closely with internal stakeholders (Product Leads, Business Units, etc.) to ensure user experience priorities align with broader business objectives and platform goals.
  5. Engage directly with customers and end-users to gather qualitative insights, run usability testing sessions, and ensure the platform design reflects real-world user needs and expectations.
  6. Communicate design decisions and user insights to stakeholders, presenting UX strategies that articulate the value of user-centric design and secure stakeholder buy-in for UX initiatives.
  7. Partner with Product Leads, Marketing, and Business Units to integrate UX efforts with product strategy, go-to-market activities, and customer engagement initiatives.
  8. Collaborate with engineering teams to ensure that UX designs are technically feasible and can be effectively implemented without compromising user experience or platform functionality.
  9. Ensure alignment across teams by facilitating workshops, design reviews, and collaborative brainstorming sessions that foster cross-functional input into UX designs and customer experience improvements.
  10. Lead UX research efforts including user interviews, surveys, usability testing, and competitive analysis to inform data-driven design decisions.
  11. Create user personas, wireframes, and prototypes to guide the product development process, ensuring designs are tested and validated before development begins.
  12. Develop and maintain design systems to ensure consistency across all digital touchpoints within the Possibility Platform, enabling scalable and efficient design practices.
  13. Continuously monitor UX performance metrics (e.g., user satisfaction, task completion rates) to evaluate the success of design initiatives and adjust strategies based on user feedback and analytics.

Requirements



  2. 2- 5 years of relevant experience in UX / UI roles preferably in technology and/or software companies.
  3. Proven experience driving UX/UI vision and strategy within a company, advocating for user-centered design and ensuring a cohesive and scalable approach to UX across digital products.
  4. Strong analytical skills to interpret data and translate it into actionable insights.
  5. Ability to adapt to rapidly changing priorities and deadlines.
  6. A strong portfolio showcasing your work and demonstrating your design process and outcomes.
  7. Proficiency in design, wireframing, and prototyping tools (e.g., Figma, Sketch, Adobe).

About Marlink Group


Marlink Group is a leading provider of maritime and enterprise-managed digital services.

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