Travel Technology Support Specialist
hace 3 días
Job Summary
Our Application Support Specialist is responsible for analyzing and resolving business incidents by finding the most efficient solution, assessing criticality to prioritize tasks, and facilitating the development team's delivery.
As an Application Support Specialist, you will work closely with our product and development teams, managing the incidental backlog to fix issues or send them to the development team with detailed information.
Key Responsibilities:
- Ticket and incident management
About Us
Hotelbeds Group is a leading B2B ecosystem player in the TravelTech space, connecting and empowering businesses in the ever-evolving world of travel.
We drive growth for our clients and partners while removing friction from the end-to-end travel experience.
Our cloud-based technology platforms offer fast and reliable access to a unique portfolio of travel products & services, while rich data and intelligence seamlessly connect supply and demand worldwide.
We have more than 3,000 experts worldwide, including specialists on the ground who provide insights and support to boost trading even further, especially in the most hard-to-reach segments.
This unique blend of technology, data, and passionate people serves as a catalyst for all businesses aiming to unlock their full potential in the travel arena.
Job Responsibilities
Our Application Support Specialist will be responsible for:
- Analyzing and resolving business incidents
- Assessing criticality to prioritize tasks
- Facilitating the development team's delivery
Requirements
To be successful in this role, you will need:
- Strong analytical and problem-solving skills
- Excellent communication and collaboration skills
- Ability to work in a fast-paced environment
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