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Customer Success Engineer
hace 2 meses
We are seeking a highly skilled Customer Success Engineer to join our team at Quantum Metric. As a key member of our customer success team, you will be responsible for supporting a portfolio of clients and managing the technical details of their implementation, onboarding, adoption, and growth.
Responsibilities- Adapt quickly to changing priorities and operate effectively in an ambiguous environment.
- Architect: Equip stakeholders with the capabilities to execute their digital strategy, understand client objectives, define implementation plans, and configure the Quantum Metric platform to meet client requirements.
- Engineer: Develop custom JavaScript functions to capture data analytics and satisfy complex use cases, configure alerts, dashboards, and reports to provide clients with real-time visibility into their digital platforms.
- Fluency in Spanish and English (both written and verbal) is essential.
- Past experience developing, implementing, or managing digital solutions.
- Experience in Professional Services, Customer Success, Sales Engineering, Solutions Consulting, or other client-facing roles is preferred.
- Solid understanding of web technologies, analytics, front-end development, and best practices for UX/UI.
- Development experience with HTML, CSS, and JavaScript, with experience in React, Angular, Vue, or native mobile being a plus.
- Must exhibit proficiency in JavaScript development.
- Hands-on experience with digital analytics solutions such as Adobe Analytics, Adobe Target, Google Analytics, Optimizely, or Tealeaf.
- Expert knowledge of browser developer tools to test scripts and diagnose issues.
- Familiarity with the page load lifecycle and techniques for performance optimization.
- Strong project and time management skills, with the ability to multitask and juggle the needs of multiple clients.
- Able to adapt quickly to changing priorities and operate effectively in an ambiguous environment.
- Excellent verbal and written communication skills, including presentation skills.
- Socially capable and able to connect with a diverse audience, including senior leaders, middle managers, and individual contributors, both technical and non-technical.
- Travel estimated once per month.
As the leader in Continuous Product Design, Quantum Metric helps organizations put customers at the heart of everything they do. Our platform provides a structured approach to understanding the digital customer journey, enabling organizations to recognize customer needs, quantify the financial impact, and prioritize based on the impact to the customer and business' bottom line.
We capture insights from 40 percent of the world's internet users, supporting nationally recognized brands in ecommerce and retail, travel, financial services, and telecommunications. Our customer retention rate is 98%. In January 2021, we secured our place as the first tech unicorn of the year with an above $1 billion valuation and a $200 million Series B funding round. We have been named to the Inc 5000 and the Deloitte 500 for the last four-consecutive years, and have made Best Places to Work lists by Glassdoor, BuiltIn, Fast Company, and Forbes.
