Regulatory Compliance Expert

hace 3 días


Madrid, Madrid, España Cube A tiempo completo

**About Us**

CUBE is a pioneering RegTech business defining and implementing the gold standard of regulatory intelligence and change for the financial services industry. Our mission is to simplify the complex and ever-changing world of compliance for our clients. With a SaaS platform powered by AI and proprietary data ontology, we deliver innovative solutions that set the benchmark for regulatory excellence.

**Job Title:** Regulatory Compliance Expert

**Job Description:** As a key member of our Customer Success team, you will be responsible for building deep relationships with our customers, understanding their needs, and ensuring they get the most out of CUBE's products. Your expertise will drive customer satisfaction, advocacy, and growth.

**Key Responsibilities:**

  • Act as the voice of the customer within CUBE, advocating for their needs and working closely with internal teams to ensure customer satisfaction.
  • Develop a deep understanding of CUBE's products and services, providing expert guidance on best practices and leveraging our solutions to meet regulatory needs.
  • Work with clients to define success metrics, demonstrate value, and conduct regular check-ins and business reviews to ensure they achieve their goals.
  • Proactively identify and address any issues or challenges clients may face, coordinating with technical support and other internal teams to resolve problems promptly and effectively.
  • Develop and execute strategies to drive customer retention, reduce churn, and identify opportunities for upselling and cross-selling additional products and services.

**Requirements:**

  • A minimum of 3 years of experience in a Customer Success role, ideally within financial services or big 4 consultancies.
  • Experience with enterprise-scale B2B products and comprehensive knowledge of data.
  • Risk and regulatory knowledge is an asset.
  • NPS experience, facilitation of workshops, and complex stakeholder management are valuable skills.

**What We Offer:

We offer a highly competitive salary of approximately $120,000 per annum, based on industry standards and location. Additionally, you'll enjoy a dynamic work environment, collaborative culture, and opportunities for growth and progression. As a remote-first business, you'll have the flexibility to design your home office and choose your own work equipment. We believe working remotely provides freedom to innovate, create, and unlock global talent.



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