Senior Technical Solutions Consultant
hace 6 días
Swift is a leading provider of on-site business and technical consultancy services across its customer base. As an Associate Financial Services Industry Consultant, you will operate in a low to medium complex business and technical environment in a selected market, supported by Swift.
In line with the Commercial strategy/Operating/Regional plans and under close supervision of more senior colleagues, you will be responsible for supporting and delivering technical or business consulting services.
Key Responsibilities:- Coordinate Care Services delivery as detailed in the Advanced Support and Care Services Catalogue
- Deliver technical assistance aligned with Care deliverables, assisting clients with product upgrades, patches, and new releases. Document and resolve technical problems, escalating to higher support tiers when necessary. Provide technical installation and assistance, transfer knowledge, and offer operational support during special events/time periods.
- Product Implementation: Organize product/new features demonstrations for customers, onboard, and train (new) users. Lead the implementation of Swift products, ensuring seamless integration with the client's existing systems. Configure and customize Swift solutions to meet specific client requirements. Aid in product design and product development.
- Client Engagement: Collaborate with clients to understand their technical requirements and business needs. Provide expert advice and technical solutions tailored to the client's specifications. Conduct regular meetings and updates with clients to ensure project alignment and satisfaction. Develop and maintain a high-level view of the customer lifecycle to expand customer accounts, increase customer retention, solve customer issues, drive customer satisfaction.
- Training and Documentation: Develop and deliver training sessions to clients on the use and maintenance of Swift products. Create comprehensive documentation, including user manuals, technical guides, and FAQs. Ensure all technical documentation is up-to-date and accessible to clients and team members.
- Collaboration and Communication: Work closely with cross-functional teams, including sales, marketing, and product development, to ensure client needs are met. Communicate effectively with stakeholders to provide updates on project progress, risks, and issues. Contribute to team knowledge sharing and continuous improvement initiatives.
- Innovation and Improvement: Stay current with industry trends and advancements in Swift products and technologies. Recommend improvements and optimizations to enhance product performance and client satisfaction. Participate in improving SWIFT products, bringing back customer feedback about product and processes.
- Compliance and Security: Ensure all solutions comply with industry standards, regulations, and best practices. Implement security measures to protect client data and ensure product integrity. Follow SWIFT principles to identify and mitigate potential risks.
We put you in control of your career
We give you a competitive package
$120,000 - $150,000 per annum
We help you perform at your best
We help you make a difference
We give you the freedom to be yourself
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