Quality Assurance Specialist with German

hace 4 semanas


Gelida, España Amazon Spain Services, S.L.U. A tiempo completo
About the Role

We are seeking a highly analytical and dedicated individual to join our Audit and Insight team as an Auditor. This role will involve auditing program level defects, analyzing and reporting on defect data and trends, and driving projects and initiatives to improve quality.

Key Responsibilities
  • Conduct audits to identify process deviations and defects, and analyze data to identify trends and root causes.
  • Communicate with external customers and stakeholders to resolve issues and provide updates.
  • Develop and implement process improvements to enhance seller experience and efficiency.
  • Collaborate with global stakeholders and peers to drive calibration efforts and improve quality.
  • Provide training and support to team members to address knowledge gaps and improve skills.
  • Engage with the leadership team to provide quality updates and insights.
About the Team

The Audit and Insight team is responsible for auditing seller registration, verification, and compliance checks for different marketplaces. We generate insights and provide recommendations for process improvements to enhance seller experience and efficiency.

What We Offer
  • A collaborative and dynamic work environment.
  • Opportunities for training and development to enhance skills and knowledge.
  • Collaboration with global colleagues to drive quality improvements.
  • Opportunities to analyze metrics and interpret trends to drive corrective actions.
  • A wide range of benefits and opportunities for growth and learning.
Requirements
  • Experience with Excel and data analysis.
  • Fluent English and German language skills.
  • Knowledge of consumer product compliance processes and regulations.
  • Experience in regulatory compliance management with government agencies.
  • Experience in data-driven business operations processes.


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