Auditor with German and Spanish

hace 1 mes

Gelida, España Amazon Spain Services, S.L.U. A tiempo completo
About the Role

We are seeking a highly analytical and dedicated individual to join our Audit and Business Operations team as a Quality Specialist. This role will involve auditing program level defects, analyzing and reporting on defect data and trends, and driving projects and initiatives to improve quality assurance processes.

Key Responsibilities
  • Evaluate documents provided by sellers as part of the compliance on-boarding process, identifying and deterring bad actors.
  • Keep a keen eye to identify new 'modus operandi' and fraud patterns, providing analysis on process adherence and risk involved in the processes.
  • Involve in projects & kaizen, providing inputs to GPO, GFPOCs for SOP/Process/Tool improvements or changes.
  • Develop strategic policies to ensure process improvements and automation to reduce quality auditing manual efforts.
  • Produce daily, weekly and monthly analyses and reports on defect trends and root causes, perform data-mining and analysis to support programs as well as identify new metrics and opportunities for quality improvements.
  • Communicate trends and actionable solutions to quality assurance leadership and operational stakeholders.
  • Collaborate with global stakeholders and peers to drive calibration efforts across sites.
  • Create, follow and update guidelines for process flows.
  • Identify and escalate training gaps to leadership and training team for individuals/team/site in order to address knowledge gaps.
About the Team

We offer a place where your voice is heard, opportunities to train and mentor other specialists, and collaborate with our global worldwide colleagues. We are open to hiring candidates to work out of one of the following locations: Barcelona, Spain.

Basic Qualifications
  • Experience in data-driven business operations processes.
  • Experience with Microsoft Office products and applications.
  • Experience with Excel.
  • Speak, write, and read fluently in German, Spanish and English.
Preferred Qualifications
  • Knowledge of consumer product compliance processes and regulations.
  • Experience in regulatory compliance management with government agencies.

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